We Put the World on Vacation
At Accor Vacation Club, part of Travel + Leisure, our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

About the Role

Join our team as a Guest Experience Host, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

What You Will Be Doing as the Guest Experience Host:

Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.

Performance Targets: Meet monthly tour budgets and other key performance indicators.

Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.

Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.

Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

What's In It For You:

Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals.

Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.

Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.

Recognition and Rewards: Benefit from personalised reward and recognition programs, celebrating your contributions to our team's success.

Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion.

Your Skills and Experience Include:

Excellent communication skills (verbal & written).

Exceptional customer service and problem-solving skills.

Knowledge of sales techniques and ability to build rapport with strong resilience.

Computer literate; previous PMS experience is a plus.

Positive attitude, determination, and results-driven approach.