Queens Wharf Residences are looking for multiple full time and part time Guest Service Agents who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.

Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.

Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super):

Monday - Friday: $26.70 per hour
Saturday: $33.38 per hour
Sunday: $40.05 per hour

Qualifications

Successful candidates will have:

Prior experience in housekeeping or cleaning roles will be highly regarded.

Strong attention to detail and a commitment to maintaining high cleanliness standards.

Basic understanding of safe handling and usage of cleaning chemicals and equipment (training will be provided).

Good physical fitness and stamina, with the ability to perform repetitive tasks such as bending, lifting, and standing for extended periods.

Professional and clear communication skills to interact with guests, team members, and contractors.

Strong time management skills and ability to prioritise tasks efficiently.

A positive and proactive attitude with a strong work ethic.

Availability to work flexible hours, including weekends and public holidays

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

Career Growth: Learning and development programs to boost your career.

Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.

Global Perks: International accommodation discounts across our hotel brands.

Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.

Experiences: Discounted entertainment and activities.

Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.

Generous Leave: Parental and birthday leave.

Wellness Boost: EAP and tailored wellness support.

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.