Please apply via seek, rather than emailing us personally. This is just to ensure your application is not lost. While this is a work from home role, you must be local to the Illawarra for the purpose of in-person training and regular meetings.

About the Role: We are seeking a motivated and dynamic individual to join our team as a Customer Service, Admin, and Sales Representative. This role is perfect for someone who thrives in a fast-paced environment and has a passion for helping customers while driving sales.

As part of our home-based team, you will manage inbound phone calls, engage with leads, schedule appointments, and ensure a seamless experience for our clients and technicians.

Key Responsibilities:

Customer Service: Answer inbound calls promptly and professionally, addressing customer inquiries, concerns, and requests.

Sales: Reach out to leads and potential clients, convert inquiries into sales, and nurture customer relationships to drive business growth.

Administration: Schedule appointments, manage calendars, and ensure the smooth coordination of meetings and bookings for all technicians.

Data Entry & Documentation: Maintain accurate records of customer interactions, sales activities, and administrative tasks in our systems.

Problem Solving: Resolve customer issues in a timely manner, ensuring a positive experience and fostering customer loyalty.

Requirements:

Must be local to the Illawarra for training and meeting purposes.

Previous experience in customer service, sales, or administrative roles (remote experience is a plus).

Excellent verbal communication skills and the ability to engage with customers in a friendly and professional manner.

Strong organisational and time-management skills to handle scheduling and multiple tasks effectively.

Self-motivated and able to work independently with minimal supervision.

Tech-savvy and comfortable with phone systems, ServiceM8 software (desirable but not essential) and basic administrative tools.

A positive, can-do attitude and a passion for delivering excellent service.

Comfortable to use your own phone and computer for the role (please note that your phone number will never be given to clients, our office number will be diverted to you during your working hours only).

Why Join Us?

Work from Home: Enjoy the flexibility of a home-based position working Monday to Friday.

Supportive Team: Be part of a dedicated and friendly team committed to helping you succeed.

If you are ready to contribute your skills and make an impact in a customer-focused, dynamic environment, we would love to hear from you! Apply now to join our team.

How to Apply: Please submit your resume and a brief cover letter outlining your experience and why you’re a great fit for the role.