About the role

Jewelex Australia Pty Ltd is seeking an enthusiastic and organised Office & Operations Administrator to join our team in Sydney. This is a full-time role supporting the smooth running of our office and operations. In this pivotal position, you will play a key role in ensuring the efficient and effective administration of our business.

What you'll be doing

Stock & Shipment Management

• Independently plan and manage weekly import and export shipments.

• Making invoices & approval notes for respective clients.

• Monitor and track all domestic and international shipments.

• Reconcile stock received and shipped after every shipment.

• Conduct bi-weekly inventory checks and maintain minimum stock levels, including coordination of periodic stock returns to the factory overseas.

• Prepare and communicate regular import shipment schedules to the factory and relevant team members.

Client Coordination & Order Processing

• Act as the primary contact for internal and external communications, including phone, email, and client inquiries.

• Respond to all client queries—including quotes, repairs, and orders—promptly (same day or latest by the next business day).

• Process orders with the factory & plan deliveries strictly as per client requirements, check the order details, and ensure sending a timely order confirmation to the client.

• Collaborate with cross-functional teams to address organisational and client requirements.

Repairs, Replacements & Remakes

• Investigate and analyse the causes for product repairs, replacements, and remakes, and communicate clearly with the factory for resolutions.

• Coordinate and prepare remake exports to the factory with complete documentation.

• Inspect replacements and remakes to ensure they meet client expectations before dispatch.

• Ensure timely delivery of all replacements and remakes to clients.

General Coordination & Office Administration

• Support general daily operations and lead the execution of tasks, ensuring timely and effective completion.

• Provide high-level administrative support including schedule management, meeting coordination, and preparation of reports and performance analyses.

• Organise and manage office procedures and administrative systems.

• Develop, refine, and implement policies and procedures to improve operational efficiency.

• Manage and develop vendor relationships.

What we're looking for

3-4 years of experience in an office administration or operations support role (prior experience within jewellery industry is preferred)

Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)

Results-driven with a commitment to task completion.

High attention to detail and accuracy.

Excellent verbal and written communication skills.

Strong problem-solving skills and proactive attitude.

Experience with office management software and tools

What we offer

At Jewelex Australia, we are committed to creating a positive and supportive work environment. A long-term role with a well-established business, offering exposure across operations, logistics, and administration. We offer competitive remuneration, opportunities for career development, and a range of employee benefits.

About us

Jewelex Australia is a leading provider of high-quality jewellery products and services. With a strong focus on innovation and customer satisfaction, we have established a reputation for excellence in the industry. Our team is dedicated to delivering exceptional results and creating lasting value for our clients.

If you are interested in this exciting opportunity, please apply now.