Are you a strategic communicator with a love for ecommerce, building strong relationships and keeping projects on track? Do you thrive in a fast-paced environment where no two days are the same? If you're excited by the idea of working with high-growth ecommerce brands and helping deliver measurable impact, this role is for you.

Cultivated Commerce is a specialist commerce agency dedicated to Shopify and solving unique eCommerce challenges. Based in Perth and working with clients Australia-wide, our team brings over 20 years of experience helping product-based businesses scale through strategic design, purpose built technology, and seamless platform integration. From independent retailers to national wholesalers and global DTC brands, we’ve built long-term partnerships that deliver results.

As a Senior Account Manager, you will play a vital role in ensuring client satisfaction and project success through excellent communication, coordination and administrative diligence. The position requires a proactive individual who can balance client-facing responsibilities with internal collaboration and organisational precision.

This role is ideal for someone who lives and breathes commerce and is comfortable strategising solutions, managing large scale projects, interpreting performance data, scoping third-party integrations, or leading an ongoing support engagement.

Our values are at the core of everything we do:

Seek Understanding - We actively listen to our clients to fully understand their needs and challenges.

Solve with Purpose - We strive for solutions that are considered, robust, and have a real impact.

Do the Right Thing - We believe in always doing the right thing, building trust with our clients and colleagues.

Take Ownership - We act with initiative, accountability, and pride in our work.

Grow Together - We celebrate collective learning and shared achievements, understanding that our greatest accomplishments are the result of our combined efforts.

Responsibilities

Lead the Team – Manage and mentor our Account Management team.

Own the Client Relationship – Be the go-to for your client portfolio.

Drive Projects Forward – Track progress, flag risks, and keep things moving.

Stay Organised – Keep comms, briefs, and approvals documented and accessible.

Align the Team – Keep internal teams across client expectations and updates.

Run the Rhythm – Lead weekly client check-ins and internal syncs.

Brief with Clarity – Ensure designers and developers know what’s needed and why.

Audit & Improve – Keep project docs clean, complete, and up to standard.

Report Back – Deliver clear monthly updates on wins, issues, and milestones.

Refine the Process – Recommend workflow tweaks that improve delivery and service.

Plan Strategically – Contribute to quarterly account planning and growth reviews.

Share Insights – Report on client trends and opportunities during internal reviews.

What You Bring

You’re a natural communicator who listens first and builds lasting trust with clients and colleagues.

You bring clarity to complexity and a great connector

You're calm under pressure, handle challenges with integrity, empathy, and professionalism.

You lead projects confidently, manage deadlines and pay attention to the details.

You value collaboration, share knowledge generously, and build strong, respectful relationships.

Your Skills & Experience

Proven experience as an Account Manager (or similar) in a digital or eCommerce agency

Able to juggle multiple clients, deadlines, and priorities without dropping the ball

Strong understanding of Shopify and the ecommerce ecosystem

Comfortable translating between strategy, marketing, design, and development teams

Skilled in project tools like Productive, Asana, Trello, HubSpot, and Google Workspace

Excellent written and verbal communicator, clear, calm, and client-friendly

Strategic thinker with strong commercial awareness and problem-solving ability

Passionate about delivering great work, growing client partnerships, and doing things properly

What's in it for you

Collaborate with the entire team that openly shares knowledge, solves problems together, and genuinely enjoys the process.

Competitive salary package with opportunities for performance-based bonuses.

A flexible work environment with a mix of in office collaboration and work from home days. Plus the freedom to balance family commitments, such as school pickups when life needs it.

Opportunity to move into a leadership role and help shape the future of Cultivated Commerce.

Ready to Apply?

If you're a driven, people-focused professional with a passion for ecommerce and client success, we’d love to hear from you.

Please email your resume and a brief cover letter outlining why you’re a great fit to [email protected].

To stand out, we highly recommend including a short video introduction telling us who you are, what you bring, and why you’d love to join Cultivated Commerce.