Melbourne Elevators are an elevator maintenance and modernisation company looking for an administration assistant to join our team. This is a support role that keeps everything ticking behind the scenes; phones, emails, quotes, schedules, and a bit of everything in between.

This role is ideal for someone early in their career, with between 2-4 years experience in a similar role. This role has room to grow into service coordination in the next couple of years for the right candidate as we continue to expand our business.

You’ll work closely with the Operations Manager, supporting our field staff and day-to-day operations. In time, you will need to understand basic lift terminology to support your role and our customers. You don’t need industry experience, just a willingness to learn.

Your day-to-day will include:

Office-Based 9-5pm, Monday-Friday

Answering and directing incoming calls

Exporting technical reports from Daylite CRM (Mac iOS)

Communicating directly with customers to coordinate bookings, services, and repairs

Processing orders, quotes, and invoices in Xero

Confirming deliveries and tracking job progress

Prepare and send basic repair quotes

Responding to general email enquiries

Manage incoming parts and allocations to jobs

Supporting the team with general administrative tasks

Management of Storeroom

We’re looking for someone who:

Has Strong knowledge of Melbourne suburbs; this is essential for scheduling and logistics components of the role.

Is looking for a long term position, our retention rate is high; our people stay for good.

Has 2-4 years’ experience in an administration or coordination position.

Is comfortable using Mac (iOS) systems; we’re an Apple-based office.

Has a high degree of proficiency with Microsoft Office 365 applications including Excel and Outlook is essential.

A reliable and enthusiastic work ethic.

Has knowledge of Xero Accounting software.

Has full Australian work rights.

Reliable Transport and driver’s license.

About Us

Melbourne Elevators is a local, specialist lift company founded in 2010. We support over clients across Melbourne and the Peninsula with honest, high-quality maintenance, repairs, and upgrades. Known for solving the tricky stuff, we’re the go-to for reliable, expert service that keeps lifts safe and running smoothly.

We’re a people-first company, our focus is on both our team and our customers. While others chase profit, we’re committed to training the next generation, creating long-term opportunities in an industry that’s traditionally hard to break into. That means our crew are continuously learning, you won't be alone in this! We take a hands-on approach, with open access to support and guidance across the business. Our workload grows steadily each year, and with the lack of customer service in the industry, that momentum is only increasing as we cater to client needs with a personal touch; a company that actually cares about the outcomes for its clients.

We believe in doing things properly, not just ticking boxes. Our team is tight-knit, and we back each other to do the right thing by our customers and by the job. We don’t aim to be the biggest, just the best at what we do. That means consistent service, long-term relationships, and a workplace people are proud to be part of. As we grow, we’re committed to keeping that going.

We’re looking for someone who fits our vibe: reliable, relatable, willing to learn, and ready to be part of a team that backs each other and takes pride in doing things properly.

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Applications for the role close on Friday, 8 August 2025.

Shortlisted candidates will be contacted the following week for interviews to take place between 11th-18th August, with the successful candidate to ideally commence work on Monday, 1 September.