REQUIRED SKILLS

Experience using or supporting Advanced Business Manager ERP Software

2-3 Years Software support

Certificate IV in Information Technology or Certificate IV in Business

DUTIES INCLUDE

Provide helpdesk support and resolve problems for clients via phone, email and remote desktop support

Effective communication with clients

Liaising with software manufacturers support desks

Utilizing and maintain service tracking software

Modifying configurations, utilities, software default settings for clients

Deployment of applications, service packs & patches

Documenting internal procedures

Monitoring and responding quickly and effectively to requests received

Identifying call priorities and processing on a first-in first-out basis

Assist to build up company’s internal knowledge base

Ad hoc duties that arise

Training will be provided to the successful candidate.

If this position interests you, please send your resume to [email protected]

All Applications need to be in by the 30th of August 2025.