About the role

Casual RTO Administration Assistant – Dalby, QLD

Dalby Training Centre is seeking an experienced RTO Administration Assistant to join our team on a casual basis. This role is essential to the smooth and professional operation of our Registered Training Organisation (RTO) and involves providing comprehensive administrative support across a range of training and compliance functions.

You will play a key role in supporting the day-to-day operations of our RTO, ensuring that clients and key stakeholders receive a professional, high-quality experience at every touchpoint.

What you'll be doing

Answering phones, emails and general administration duties across the RTO.

Maintaining student records across various databases in compliance with RTO standards 2015.

Providing administrative support for training delivery, including scheduling, resource management and attendance tracking, preparing for audits and general document management.

Compliance auditing of training documentation/classes/quality assurance across the business.

Responding to student and stakeholder enquiries in a timely and professional manner.

Supporting the Office Manager as required to ensure a professional space for all clients and key stakeholders.

Contributing to the continuous improvement of administrative processes and procedures, we expect that your attention to detail will ensure compliance across all aspects of the RTO.

Client Must understand the compliance of HSE and how to implement that into there daily role within the organization

Your role will report to our amazing office manager assisting with the operational requirements across our busy RTO.

What We're Looking For

We are seeking a motivated and experienced professional who can confidently support our busy training team. The ideal candidate will have:

A minimum of 2 years' experience in an RTO administration or student services role within a Registered Training Organisation or a similar educational environment.

Strong organisational and time management skills, with the ability to prioritise tasks and manage competing demands independently and within a small, professional team.

Excellent communication and interpersonal skills, with a customer-focused approach—essential for building positive relationships with clients, students, and stakeholders.

Advanced Proficiency in student management systems, the Microsoft Office suite, RTO Data Cloud, and other relevant software. We're seeking a skilled and confident administrator capable of independently problem-solving and managing various client scenarios.

A working knowledge of RTO standards, compliance and reporting processes, including AVETMISS and NCVER lodgements.

Exceptional attention to detail and a strong commitment to accuracy across all administrative functions.

Ability to work collaboratively as part of a team, while also being self-motivated and capable of working independently without the need for micro-management..

What we offer

Motivated professional modern team (we want you to feel valued and supported)

We value each team member and want you to feel apart of a dynamic team

Competitive remuneration package

Opportunities for professional development and career growth

Supportive and inclusive work environment

Employee wellbeing initiatives and work-life balance support

Flexibility to neg hours ideally requiring coverage from Mon- Friday, to work in with your current schedule.

About Us

Dalby Training Centre (DTC) is a respected Registered Training Organisation (RTO 46100) proudly serving our local and regional communities. We specialise in delivering compliance-based training across a wide range of sectors, including Agriculture, Gas, Mining, Education, and Health Services.

Our mission is to provide high-quality, industry-relevant training that equips learners with the practical skills and knowledge they need to succeed. With a strong focus on student outcomes, DTC supports individual growth, career progression, and community capability.

If you value building strong relationships, take pride in your attention to detail and professionalism, and want to be part of a motivated and dynamic team, we'd love to hear from you.

At Dalby Training Centre, we also value professional development and career progression—with further training and upskilling opportunities available as you grow with us.

Please email all resumes to the email below:

[email protected]