Administration Assistant

About the practice

childpsych is one of Brisbane's longest running child psychology practices and we are looking for two enthusiastic administration professionals to join our team. We have expanded to include our sister practice, You Matter Psychologists which includes adults for therapy and psychological assessments.

We are based in Sherwood with a team of over 12 psychologists and 5 administration staff.

https://www.childpsych.net.au

https://www.youmatterpsychologists.com.au

About the role

We are looking for a team member that is interested in long-term development in the field of psychology and who is passionate about mental health services. We are a busy practice with fast-paced, face-to-face and online communication with clients daily. We manage most communication via a ticketing software system and try to utilise technology to improve our office efficiency.

The position will involve administrative support to psychologists, admin and management team members as well as client care on a daily basis.

Communicating with clients will occur through face-to-face, via phone, email and SMS communication.

You will be working collaboratively with a team of 4 administration staff with 2 rostered each day to resolve client queries and book appointments.

You will report to the Operations Manager and Director.

You will receive training in industry leading practice management software and communication technologies.

Communication with other medical professionals (e.g., GP's Paediatricians, Psychiatrists) will occur daily

Hours and pay

We are seeking a team member who is able to work 12-18 hours per week following a probationary period. Availability to work across several days is required. A competitive hourly rate is offered.

Benefits

childpsych and You Matter Psychologists can ensure a supportive working environment with a positive team, one of a kind opportunities for professional growth in the field of psychology and a welcoming environment that comes with a family-owned and operated practice.

Requirements

Professional and caring manner through all means of communication

Ability to work autonomously and in a team environment

Being respectful, appreciative and supportive of your team members (both admin and psychologists)

Positive, calm and eager to progress in the field of psychology

Strong work ethic and appreciation for the opportunities available

Ability to adhere to company policies and procedures regarding ethical and confidential standards when dealing with client data

High organisational skills and ability to multi-task, prioritise responsibilities and tasks, forward planning and working on your feet to complete all relevant tasks

Takes initiative to improve the policies and procedures of the practice

Doesn't shy away from the harder tasks that require more attention or time to complete

Available to work up to 3 days a week during peak periods

Confident in the use of technological software (Microsoft Suite) and ability to learn new software as we continue to grow and improve our systems (e.g., practice management software and email ticketing systems)

Highly Desirable

The following is highly desirable but not essential:

accounts/book keeping experience (with opportunity for permanent part time)

formal training in management or medical practice management

The ideal applicant

The ideal candidate will be someone with a passionate interest in the field of psychology. This is the perfect role for a first or second year psychology student or someone seeking family friendly, flexible hours and the desire to gain industry standard experience that will set you ahead of your cohort.

Interested?

Please email a copy of your cover letter and CV with relevant references to [email protected] with the subject line “Application for Admin Role” by COB Friday 25 July 2025.