Front Office All Rounder

Immediate Start!

Working hours across weekdays, weekends, and evenings

Opportunities for professional growth and skills development in hotels and hospitality

About the role

A Front Office All-Rounder at Q Station is not your average hotel reception role! You will receive requests regarding our famous tours, our iconic waterfront restaurant as well interacting with guests visiting us to ensure they enjoy their stay. Q Station hosts many conferences, events and weddings on site each week, and our ever-evolving environment will ensure your continued growth in the industry.

Reporting directly to the Rooms Division Manager, this role is central for ensuring successful Hotel operations and exceptional guest experience is delivered.

We currently have casual opportunities available for candidates who are passionate about hospitality and delivering exceptional guest service.

Key Responsibilities

The responsibilities of the Front Office All-Rounder, include, but are not limited to:

Welcoming and checking guests in and out while looking after their needs from arrival to departure.

Operating mini bus transportation for guests around the property.

Assisting with guest requests (face to face and over the phone).

Working with our property management reservations platform and processing guest information.

Above all, ensuring every guest who visits the property receives VIP treatment, enjoys their stay and are excited for their next visit with us!

The Opportunity

Q Station is located in the heart of Sydney Harbour National Park - Manly, offering a range of incredible experiences from boutique accommodation, stunning wedding venues, modern conference facilities, a waterfront restaurant and Sydney’s best ghost and history tours.

People are at the core of everything we do, and our commitment is to ensure long-term success and development for every person who chooses to make Q Station the place they love to work. We are proud of the opportunities we provide to our team to grow their skills and careers in hotels and hospitality.

Essential Criteria

Ability to work a rotating roster - early morning, afternoon, night and weekend shifts.

Maintain a current driver's license.

Maintain a current RSA certificate.

Previous hotel front office or reception experience is highly regarded.

Exceptional telephone manner and etiquette.

The ability to effectively communicate with customers and the wider Q Station Team.

A friendly and proactive approach when resolving issues.

You would like

An immediate start

A beautiful work environment on the edge of Sydney Harbour with private access to Quarantine Beach and Harbour views

Discounts for accommodation, food & beverage, tours, and more!

Accor Staff Benefits Globally

Working with a fun, vibrant and friendly team

Ongoing career progression opportunities

Discount on food and beverage

Free onsite parking

Referral program

Got what it takes?

Then we want to hear from YOU!

We appreciate all candidates who have taken the time to apply but only shortlisted candidates will be contacted. Any inquiries, please contact us at [email protected]