We are seeking an experienced and corporate Account Director to lead, service and organically grow a profitable portfolio with a strong focus on transport clients.

Clarity Partners is partnering with a well-established brokerage that services a range diverse SME, mid-market and corporate clients. The organisation is known for its collaborative culture, client-first approach, and commitment to professional development. You will manage key relationships, drive retention and modest new business growth, and lead a capable team of 2x Account Executives within a well-supported environment.

This is a great fit for a driven leader who thrives on building strong client relationships, has in-depth technical broking experience, and enjoys developing and mentoring high-performing teams.

Responsibilities:

• Manage and sustainably grow a book in excess of $1M revenue, heavily focused on transport, but also includes industries like wineries and labour hire.
• Maintain strong client relationships, ensuring exceptional service, proactive communication, and year-round engagement.
• Negotiate renewals, manage complex placements, and act as a strategic advisor to clients.
• Supervise and mentor two experienced Account Executives who provide daily support on the portfolio.
• Contribute to business development initiatives and support cross-marketing activities.
• Handle high-value clients with revenue ranging from $50K–$250K (equivalent to $500K–$2.6M in premiums).
• Act as the client advocate throughout the claims process, ensuring timely and favourable outcomes.
• Maintain compliance with insurance legislation and continuously develop technical knowledge.

Requirements:

• Proven experience as a Senior Account Manager or Account Director in General Insurance Broking.
• Strong commercial lines experience, particularly with transport-related clients.
• Tier 1 Insurance Broking qualification (mandatory).
• Diploma of Financial Services or relevant tertiary qualifications are desirable.
• Demonstrated success in client retention, new business development, and people leadership.
• High attention to detail with a commitment to quality service delivery.
• Excellent negotiation and stakeholder engagement skills.
• Ability to delegate effectively and develop junior brokers.

Why this role?

• Opportunity to lead a significant book of business with strong internal support.
• Focus on the transport sector with meaningful client relationships and impact.
• Warm client handover from a retained broker staying within the business.
• Work alongside high-performing Account Executives and leadership who value collaboration.
• Competitive base salary plus super and bonus.
• Work from home options (if needed) and flexible working options.

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