About the role

The Food Farm is seeking a talented and driven Retail Manager to oversee our online and in-store retail operations. This is a full-time position based in Wyong Creek, NSW. In this pivotal role, you will be responsible for managing all aspects of our retail business, including inventory, sales, and customer service, to drive growth and profitability. You will work closely with our e-commerce and marketing team to develop and implement strategies that enhance the customer experience across all our sales channels.

What you'll be doing

Manage and optimise the performance of our online and physical retail stores

Oversee inventory management, ensuring optimal stock levels and timely replenishment

Develop and implement sales strategies to drive revenue growth and profitability

Provide exceptional customer service and manage the customer service team

Monitor and analyse key performance metrics to identify opportunities for improvement

Collaborate with the e-commerce and marketing teams to enhance the omnichannel customer experience

Lead, motivate, and develop a high-performing retail team

Ensure compliance with company policies, procedures, and industry regulations

What we're looking for

Proven track record of successful retail management experience, preferably in an omnichannel environment

Strong understanding of retail operations, including inventory management, sales, and customer service

Excellent analytical and problem-solving skills to drive data-driven decision making

Effective leadership and team management abilities, with a focus on coaching and development

Exceptional communication and interpersonal skills to engage with customers and stakeholders

Familiarity with e-commerce platforms and digital marketing strategies

Relevant tertiary qualification in retail management, business, or a related field

What we offer

At The Food Farm we are committed to providing our employees with a rewarding and fulfilling work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Our company culture emphasises work-life balance, collaboration, and continuous learning. If you're passionate about retail and driven to succeed, we encourage you to apply for this exciting role.

Apply now to join our dynamic team and be a part of the growth and success of The Food Farm / Eyes Pastoral Company PTY LTD.