Customer Experience Agent

Melbourne, VIC | Full-Time | Customer Service

Do you thrive on delighting customers and solving problems before they become issues? Our client is seeking a passionate, energetic, and customer-obsessed individual to join their team as a Customer Experience Agent.

This is an exciting opportunity to join a fast-paced, values-led organisation where passion, ownership, leadership, and trust guide every interaction. With a commitment to exceptional service and quality, our client delivers memorable customer experiences across online, retail, wholesale, and corporate channels.

Key Responsibilities:

• Serve as the first point of contact for customer enquiries across phone, email, live chat, and social media.
• Resolve customer issues with care and efficiency, ensuring a seamless experience at every touchpoint.
• Collaborate with warehouse, logistics, and internal teams to manage orders and ensure timely delivery.
• Monitor and resolve delivery and stock issues in real time.
• Provide insights and reporting on customer feedback, identifying areas for continuous improvement.
• Use technology and AI tools to enhance processes and deliver high-quality service outcomes.
• Support loyalty and customer satisfaction by providing knowledgeable, empathetic service.

About You:

• A genuine passion for customer care, with a proactive, solution-focused mindset.
• Confident communicator across all platforms, especially phone.
• Tech-savvy with strong data entry skills and comfort navigating multiple systems.
• Able to remain calm under pressure and juggle multiple priorities with attention to detail.
• Experience with platforms like Gorgias or similar customer service tools is highly advantageous.

What You’ll Bring:

• Minimum 2 years' experience in a customer support, contact centre, or customer service role.
• A collaborative mindset and ability to work effectively across different departments.
• Resilience, adaptability, and a positive approach to challenges and change.

Why Apply? Our client offers the opportunity to be part of a purpose-driven team focused on delivering best-in-class experiences. You’ll be empowered to make decisions, contribute to continuous improvement, and grow within a supportive and passionate environment.

Ready to take the next step in your customer experience career? Apply now to join a team where your impact will truly matter.