• Full-Time position (5 days -9:30am-6pm)
• $76K-82K+ Super + Salary packaging
• Flexible Friendly organisation, Hybrid work options available

Our Organisation

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

About the role

As our Community Services Consultant, you will be the first point of contact over the phone for all current and potential clients of The Benevolent Society including our older clients, people with disability, and children and families. You will be a part of our Support Centre which assess and directs incoming calls and email enquiries to our organisation to help connect clients to much needed services.

Being the voice of our organisation, we are looking for a compassionate person with a genuine desire to help others who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood.

Duties

• Assess client eligibility and suitability for our services.
• Identify risks and vulnerabilities and connect caller to internal and external specialist teams based on their needs.
• Assist callers in navigating Government funding systems (e.g NDIS, My Aged Care).
• Conduct referral/intake support all while providing a calming and informative customer experience.

Our Benefits

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

• Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
• Motor Vehicle Packaging Options – to suit your lifestyle.
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
• Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
• Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Skills & Experience

We want you to be successful in your new role! This means you'll have experience in the community services sector and:

• Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous.
• Excellent communication skills (verbal and written).
• Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage.
• Customer service experience, phone-based experience, or experience working in a call centre is preferable.
• High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion.
• Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

Apply online today!

To apply please follow the link and submit your current CV along with a One page cover letter discussing your reasons for applying and suitability for the role

Have a question? Contact Amy Chapman on 0468 576 682 for friendly chat.

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.