• Oversee and manage all aspects of service delivery to ensure the provision of high-quality, recovery-oriented support to young people, families, and carers
• Part-time 30.4 hours/week until 30 June 2026
• Base salary from $119,093.52 (pro-rata) + Super 12% & Benefits
• Townsville Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking a passionate and experienced Service Manager for a fixed-term, part-time (30.4 hours/week) opportunity at our Youth Residential Rehabilitation Service (YRRS) in Townsville. YRRS is a recovery-focused residential program supporting young people aged 16–21 with mental ill health. In a safe, home-like setting, the service helps build life skills, resilience, social connections, and confidence to live independently.

As Service Manager, you will lead a multidisciplinary team and oversee all aspects of service delivery to ensure high-quality, recovery-oriented support for young people, their families, and carers. You will be responsible for achieving service performance and budget targets, and for managing operations in accordance with approved systems, policies, and procedures.

Key responsibilities

• Oversee and guide recovery-oriented, person-centred support for young people, families, and carers in alignment with best practice and organisational standards.
• Lead a multidisciplinary team, provide supervision and coaching, build capability, and foster a positive, high-performing team culture.
• Manage daily operations, including rostering, recruitment, risk management, incident reporting, and compliance with policies and procedures.
• Monitor and manage the service budget, and implement strategies to ensure efficiency and service quality.
• Build and maintain strong relationships with clinical partners, local service providers, internal teams, and community stakeholders to enhance client outcomes.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Demonstrated leadership in youth mental health or community services.
• Expertise in trauma-informed, recovery-oriented practice and evidence-based interventions.
• Experience in managing teams, financial oversight, and compliance with quality standards.
• Ability to provide proof of vaccination against vaccine preventable diseases or willingness to obtain required vaccinations per Queensland Health partnership.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Interested?

To obtain a position description and apply online visit Mind Careers - reference number 498048. Online applications must be submitted by 11pm Thursday 21 August 2025. We encourage you to apply as soon as possible, as the advertisement may close early if a suitable candidate is identified.

For more information, please contact:

Tracey Hocking, General Manager, Complex Care National Services

[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected]

Position Description

PD Service Manager (YRRS, Townsville) 20250128.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.