About the business

Sergeants Mess is operated by Grand Pacific Group (GPG), one of Sydney’s leading hospitality and event groups. Which has maintained a strong identity synonymous with sophistication, elegance and luxury over its 20+ years of operation.

Commanding spectacular views of Sydney Harbour this iconic event specific venue based in Mosman exemplifies tranquillity and beauty.

About the role

Sergeants Mess is excited to welcome an Assistant Venue Manager to join our team of hospitality professionals.

This role will focus initially on getting settled in and learning the operations - then ideally focusing on ways to:

Build on existing methods and practises to always improve service excellence and operations

Focus on staff culture, recruitment and training

Focus on the development of junior staff members

Be an ideas person - how to drive the business, brand and revenue

Responsibilities include:

Running of events

'Hands On' management style.

Ability to effectively train staff to a high standard

Assist with the establishment, implementation and maintenance of appropriate systems and procedures for the events where required.

Liaise with all managers to better understand operational needs and improve standards.

Maintain strong relations with guest and staff to ensure successful day-to-day operations.

Responsible for ensuring all staff deliver a high level of customer service.

Responsible for responding accordingly to customer feedback where required.

Ensure the venue meets with the highest compliance standards set by the industry.

About you

Sergeants Mess is renowned hosting receptions along with various corporate dining experiences through the week.

We don't mind showing people the ropes of how we do things, so to fit in and and enjoy your time with us, you will ideally bring:

Must have a minimum of 1 years’ experience in a similar role but will also suit a dedicated hospitality professional willing to take the next step

Proven leadership experience in a similar paced fast paced environment - with focuses on building teams and driving a high level of service - the wow factor

Plenty of personality - bubbly, engaging and putting others first.

A willingness to learn as much as to teach

Customer service focus

High level of attention to detail

Innovative - proven experience of genuinely implementing new ideas

Must have the Rights to Work in Australia Full-Time

Great communication skills with an amazing command of the english language

What next

If you've made it this far and feel this could be for you then please don't hesitate - APPLY NOW - we'd love to hear from you!