Service Technician
Novis Healthcare
Posted 3 days ago
About Novis:
Novis Healthcare is a leading Australian manufacturer and distributor of high-quality healthcare products for hospitals, aged care, home care, and disability markets. With over 20 years of industry experience, Novis partners with trusted international brands to deliver world-class solutions across Australia.
About the Role:
We are looking for a hands-on, customer-focused Field Service Technician to join our growing Service and Rental team. This role is perfect for someone with a mechanical or technical background who enjoys working in the field, solving problems, and delivering outstanding service in healthcare environments.
As a Field Service Technician, you will be responsible for the maintenance, repair, and assessment of equipment across a range of settings, including hospitals, aged care facilities, and private residences.
What You’ll Do:
- Perform repairs, servicing, and diagnostics on healthcare equipment on-site and in the workshop
- Carry out scheduled service visits and assess equipment within 48 hours of arrival
- Complete pre-installation assessments and assemble equipment as required
- Conduct off-hire rental checks and prepare assessment reports
- Provide phone-based troubleshooting support for customers and internal teams
- Deliver basic operational training to caregivers and staff
- Maintain van stock and spare parts to ensure efficient service delivery
- Address customer enquiries, complaints, or technical issues with professionalism and care
- Ensure all work is completed in line with WHS standards and company procedures
What You’ll Bring:
- At least 3 years experience within a mechanical or electrical servicing background
- Excellent troubleshooting and problem-solving skill
- A high level of empathy and communication, particularly when working in health and care settings
- Ability to work independently and as part of a team
- Strong written and verbal communication skills
- Good working knowledge of Microsoft Office; experience with SAP B1 and Odoo is a plus
- Previous experience in healthcare or disability-related environments (highly regarded)
Requirements:
- Full, valid Australian Drivers Licence with a clean record
- Fully vaccinated against (proof required)
- Willingness to obtain (or already hold):
* National Police Check
*Working With Children Check
* NDIS Worker Screening Check
Why Join Novis?
• Be part of a team that makes a real difference in people’s lives
• Work with industry-leading products and technologies
• Company vehicle and tools provided
• Supportive team environment with ongoing training and development opportunities
Please note: Only candidates who have working rights to work in Australia will be considered.
About Novis Healthcare
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about their culture and values before applying for the role.
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