McCallum Australia has been manufacturing high quality hardware products for the Australian market since 1939. Our range of products are used extensively throughout the Australian market and are sought after by tradespeople, specifiers and technicians for new projects, repairs, refurbishments, and retrofits.

Job Summary

We are looking to appoint a dedicated and empathetic Customer Service / Sales Assistant to be a primary point of contact for our customers. You will play a crucial role in building positive relationships, resolving inquiries and issues efficiently. You are also required to assist in office and warehouse work or assignments.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, live chat, social media, and potentially in-person.

Provide information about products, services, policies, pricing, and promotions.

Process orders, forms, applications, and requests accurately and efficiently.

Required Skills & Qualifications:

Diploma in Business or equivalent required; Associate's or Bachelor's degree preferred.

Proven customer support experience (3+ years) in a hardware industry.

Essential Skills:

Exceptional Communication: Outstanding verbal and written communication skills. Clear, concise, and professional.

Adaptability and Resilience: Comfortable working in a fast-paced environment and handling multiple tasks/channels simultaneously. Able to handle rejection or difficult interactions professionally.

Accuracy and Attention to details: Meticulous in data entry, order processing, and following procedures.

Technical Proficiency: Comfortable using computers, standard office software (MS Office/Google Workspace).

Positive Attitude & Teamwork: Collaborative spirit and a customer-eccentric mindset.

Benefits:

Annual Bonus / Christmas voucher

Onsite Parking

Great Working Environment