Complete Roof Plumbing specialises in the installation, repair, maintenance and replacement of all roof plumbing requirements, to the Perth market and has done so for nearly a decade.

Due to the recent growth of the business, we have a vacancy for a newly created position of a permanent, full time Administration and Sales Support Officer.

The role is responsible for providing customer service, administration and sales support to the Company and its customers. The role will be the first point of contact for all customer enquiries and quotes and will be responsible for the processing of all orders and bookings in a timely and efficient manner.

Key Responsibilities

To provide and manage all customer service, administration and sales support on a daily basis.

To respond to and manage all customer enquiries via text, email and telephone and, to provide regular updates to customers.

To arrange all site visits, the scheduling of jobs and, to assist with the drafting and preparation of all sales quotes.

To assist in the resolution of customer queries.

To manage all administration tasks and to provide an administration service to the business.

To develop and update sales spreadsheets

To organise and maintain an accurate and efficient filing system.

To maintain general office supplies including stationery.

To assist with the organisation of the warehouse

Key Skills and Experience Required

Three to five years’ experience in a similar role or similar duties essential.

Strong customer service and administration skills as well as experience of liaising with external customers.

Must have clear speech for telephone work.

Experience with warehouse and stock management desirable.

Strong interpersonal skills with excellent communication and relationship building skills.

Strong listening skills.

Highly organised with strong attention to detail.

Proven ability to multi-task with strong time management and the ability to manage competing demands.

Comfortable working on your own as well as part of a team.

Possess the ability to work under pressure at times and achieve deadlines to meet customer expectations.

Strong problem solving skills.

Strong IT skills with intermediate to advanced MS Office experience.

A positive and proactive attitude, solid work ethic and a passion for customer service.

Experience with Tradify and/or Xero would be an advantage

If you feel you meet the selection criteria for this role, please apply in writing including your resume and a cover letter. A competitive salary will be offered to the right candidate together with an annual Health and Fitness Allowance. Free parking is available at the office.