Position Title:
Clinic Manager – Skin & Beauty (Therapist Background Required)

Business Name:
Vanity House – Skin & Cosmetic Clinic

Location:
Brisbane, QLD (Inner North)

Employment Type:
Part Time (4–5 days per week)

Salary:
$32- $38/hour - Negotiable based on experience, with performance bonuses and complimentary treatment perks

About Vanity House

Vanity House is a high-performance, results-driven skin and wellness clinic offering advanced treatments across advanced skin, cosmetic tattoo, medical aesthetics, brows, lashes, and body. Our vision is to empower clients through aligned inner and outer transformation — and to deliver an exceptional client experience backed by a passionate, professional team.

As the clinic enters a strategic growth phase, we are looking for a dedicated Clinic Manager with hands-on therapist experience to work closely with the CEO and support our team’s performance, development, and daily operations.

About the Role

This is a hybrid position for a confident and experienced therapist ready to step into a leadership role. You will manage the daily clinic flow, mentor staff, drive rebooking and retail performance, and support the growth and culture of the team.

This role is ideal for someone who enjoys both people leadership and operational structure — with a long-term pathway into a senior management position as the business scales.

Key Responsibilities:

Lead the day-to-day clinic operations and support a productive, high-performing environment

Provide hands-on treatment when required, maintaining service excellence and leading by example

Guide team performance across KPIs including rebooking, retail conversion, and treatment outcomes

Support training, protocol implementation, and team development plans

Ensure a consistently high-quality client experience throughout all stages of service

Liaise closely with the CEO to execute strategic plans and business growth initiatives

About You

You are an experienced therapist and/or have clinic management experience, who thrives in leadership roles and brings a calm, clear presence to your team and clients.

To be successful in this role, you will have:

A minimum of 3 years’ experience in skin or beauty therapy

Have experience as a clinic manager or in a leadership role

Strong understanding of clinic operations and service-based KPIs

Natural leadership skills and emotional intelligence

Confidence in retail, rebooking, and treatment plan conversion

A proactive, solutions-focused mindset

A genuine interest in growing within a fast-paced, evolving business

Career Progression

This position is designed to evolve into a more senior management role within the first 6–12 months. As the CEO focuses on scaling and brand expansion, this role will gain increasing autonomy and responsibility — with full mentoring and support.

Employee Benefits

Competitive hourly rate + performance bonuses

Complimentary advanced skin treatments

Generous product and service discounts

Mentoring and leadership development with the CEO

A supportive and purposeful team environment

Key Performance Indicators – First 90 Days

Performance Targets:

Increase average billable hourly revenue from $40 to $75+ by end of Month 2

Minimum rebooking rate of 70%

Retail-to-service ratio target of 20–30%

Treatment plan conversion: at least 1 in 3 new clients

100% compliance with service standards and treatment protocols

Leadership Targets:

Weekly one-on-one check-ins with team members

Facilitate bi-weekly team meetings (solo or co-led with CEO)

Proactive resolution of service or client issues

Weekly reporting of team KPIs and progress to the CEO

90-Day Growth Plan Overview

TimelineFocus Area | Key Actions | Expected Outcome

Weeks 1–2- Onboarding- Shadow CEO, review systems, meet team, align on protocols (Strong foundational understanding)

Weeks 3–4- Operations- Begin managing daily workflow, team scheduling, client flow (Visible leadership presence)

Weeks 5–6- Team Support- Implement rebooking/retail systems, support team scripting (Improved client retention and sales)

Weeks 7–8- Revenue Focus- Promote bundling, coach team on treatment planning (Increase in service revenue)

Weeks 9–10- Systems & Strategy- Audit gaps, create checklists, streamline back-of-house processes (Smoother team execution)

Weeks 11–12- Review & Elevation- Present 90-day review to CEO, co-set next growth targets (Ready to level up responsibility)

How to Apply

Submit your resume and a brief cover letter outlining your experience and why this role is the right next step for you.

We are looking to hire as soon as we find the right candidate.