• Join a leading medical institution with a diverse and collaborative team culture!
• Northern Sydney location - access to parking and close proximity to public transport
• $80,000 - $85,000 + super + salary packaging - permanent full-time position

ABOUT THE COMPANY

Lotus People are excited to partner with a leading medical institution situated in the heart of northern Sydney. This organisation is renowned for offering state-of-the-art medical services. This provider are known for leading in teaching and research and are dedicated to providing a high level of patient care. Join a team based in a conveniently located office, with access to parking, close proximity to public transport and plenty of amenities. As a not-for-profit, staff additionally have access to salary packaging benefits.

ABOUT THE ROLE

The Patient Services Administration Officer plays an integral role within the team, coordinating a range of pre-admission functions, ultimately ensuring a smooth end-to-end process for inbound patients. Reporting to the Patient Services Team Leader, this role will see the successful candidate working closely with internal departments, as well as key externals (such as insurance organisations, government stakeholders, and medical providers). This role is suited to a dedicated and diligent candidate, with a keenness to learn and grow within their medical administration skillset. You will also support with duties across patient admissions including undertaking private health fund checks, patient bookings, monitoring data in the patient database, reporting and other administrative duties across patient admissions.

DUTIES

• Liaise with internal teams (e.g. billing, finance) to resolve key matters
• Communicate with key external stakeholders, such as medical insurers and provider contracts
• Discuss key details with inbound patients, such as informed financial consent, ex-gratia, and fee estimates
• Assist with pre-admission and bookings processes and documentation
• Ensure a seamless experience for inbound patients, with particular regard to financial matters

SKILLS & EXPERIENCE

• Strong communication skills, written and verbal
• Customer/patient-focused mindset and approach
• Excellent time management and problem-solving skills
• High attention to detail and willingness to learn/grow
• Exposure to medical administration processes, procedures or systems would be highly regarded
• Previous experience working in the medical/healthcare sector would be highly advantageous

BENEFITS

• Access to employee salary packaging, maximising your take home pay!
• Excellent access to on-site amenities including parking, cafes and public transport
• Join an organisation known for their diverse, inclusive and collaborative work environment
• Full-time permanent ongoing opportunity, with great growth and development opportunities on offer

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted
candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.