A market leading Australian owned Transport and Logistics company is looking for their next Customer Service Administrator.

Duties include:

• Respond to customer inquiries via email and phone in a timely and professional manner.
• Provide information and updates regarding deliveries, products, and logistics processes.
• Assist customers with booking, tracking orders, and resolving issues.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and contribute to team initiatives.
• Follow up with customers to ensure satisfaction and address any concerns.

Experience required:

• Previous experience in customer service and / or administration - preferably in the transport and logistics industry but not essential.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Have the ability to think on their feet and make decisions confidently.
• Proficient in Microsoft Office Suite and experience.
• Ability to work independently and as part of a team in a fast-paced environment

This is a full time permanent position working Monday to Friday 8.30am - 4.30pm) Plus one Saturday per month (6am - 12pm) You will get paid overtime for this shift at penalty rate.

Pinkenba location
Free onsite parking
Offering $65K - $70K per annum plus super