Are you a natural problem-solver who loves fitting all the pieces together to see the bigger picture?

Do you thrive on keeping operations smooth, efficient and ahead of schedule?

Ready to delight clients by matching the best resources to the right jobs?

With a strong focus on delivering exceptions service to our clients, we're looking for a highly motivated and experienced Service Delivery Coordinator to join our growing, people-focused team.

About Us

FOIT Group is a leading managed IT service provider based in the heart of the Sydney CBD. We're here to help clients navigate IT and transform their business through innovative and comprehensive technology solutions. Being a full-stack IT partner, we traverse all aspects of technology. We pride ourselves on our reputation for quality and outstanding customer service while consistently delivering the right tech fit to our clients.

The Role

As our Service Delivery Coordinator, you’ll play a vital role in ensuring our service operations run seamlessly and clients receive outstanding support every time. You’ll be the driving force behind organising workflows, coordinating team efforts, and upholding our high standards for communication, documentation, and service excellence. With a sharp eye for detail and a proactive mindset, you’ll follow established processes, manage schedules with precision, and ensure every client touchpoint reflects FOIT’s commitment to quality.

What You'll Be Doing

Triage and manage incoming service tickets, ensuring timely prioritisation and escalation

Monitor incident and problem trends to identify recurring issues and drive preventative actions

Coordinate daily workload for 5+ engineers, balancing priorities and skillsets

Liaise with internal teams, clients, and vendors to maintain smooth service delivery

Ensure accuracy and compliance of time entries and timesheets across the team in preparation for billing

Provide administrative support across operational functions

Assist with procurement – ordering, tracking and delivering hardware, software, and services

Champion team culture by organising internal events and team-building initiatives

What You Bring

2+ years of experience in a similar IT service environment or coordination role

Excellent organisational and time management skills, with the ability to juggle multiple priorities

Meticulous attention to detail and a commitment to accuracy in data handling and documentation

Hands on experience with ticketing or service management systems

Proactive, positive attitude and the ability to work collaboratively within a fast-paced team

Clear and confident communication skills for engaging with clients, vendors, and internal stakeholders

Must be an Australian Citizen or Permanent Resident, with a valid Australian driver’s license

What We Offer

Competitive salary package that reflects your experience and value

FOIT-funded certifications and training to support your ongoing development

Prime Sydney CBD location, just minutes from major public transport

Collaborative, friendly, and energetic team environment

Thriving team culture, with regular social events and activities

This is an exciting opportunity for a meticulous, solutions-driven individual to bring their coordination skills to a dynamic and forward-thinking IT business. Success in this role requires adaptability, initiative, and a passion for service excellence. At FOIT, you’ll be empowered to grow professionally, develop your expertise, and thrive in a fast-paced, ever-evolving industry.

Our Culture

At FOIT, we thrive in a dynamic and rewarding environment, driven by a young, energetic, and passionate team. We empower our people to take ownership, contribute to exciting, innovative projects, and work with cutting-edge technologies that make a real impact. Our culture is built on continuous improvement, collaboration, and delivering best-in-class solutions—while never forgetting to celebrate our wins and enjoy the journey together.

How to Apply

If you share this passion for technology, strive for improvement and motivated by client success, you will thrive being part of our team. Please apply below to submit your resume and any other relevant information.