The Metropolitan Cemeteries Board (MCB) are the caretakers of Perth’s cemeteries, entrusted to commemorate the lives of Western Australians now and into the future. We respectfully help family and friends honour the lives of loved ones and safeguard memories for future generations.

We have one permanent full-time position available for an experienced Business Systems Analyst.

About you

You’re experienced in supporting and administering Microsoft Dynamics 365, with a solid understanding of its CRM capabilities and practical application in business processes.

You have strong analytical and problem-solving skills, with the ability to develop solutions for complex business issues.

You bring knowledge of system development lifecycles, project support, and documentation practices.

You work collaboratively and communicate effectively with stakeholders at all levels.

You are detail-oriented and take responsibility for delivering high-quality outcomes.

You are adaptable, proactive, and open to continuous learning and improvement.

You will align with our values of Compassion, Integrity and Connection.

About the role

We are seeking a compassionate person who is passionate about improving business systems and processes to provide a seamless and high-quality service to clients in our beautiful cemeteries.

The Business Systems Analyst will be responsible for:

the support, enhancement, and administration key business systems across the organisation.

analysis of business processes to identify opportunities for improvement and digital transformation.

working closely with stakeholders to gather requirements and develop fit-for-purpose solutions.

assisting with the development, documentation, testing and delivery of system enhancements and new functionality.

providing technical and procedural support to users and teams across various departments.

coordinating user acceptance testing (UAT) and system configuration activities.

Why you want to work at the Metropolitan Cemeteries Board

The MCB is an organisation with heart. Our work has an important role in supporting and caring for the WA community in times of grief. We provide a diverse and purposeful work environment that:

encourages innovation and continuous improvement

values self-leadership and emotional intelligence

provides opportunity to do rewarding and challenging work

provides flexible start and finish times, within operational requirements

provides ongoing training and development opportunities

remunerates you with Award based salary and leave entitlements plus 12% superannuation

includes employee assistance and wellbeing programs to ensure your physical and psychological health in the workplace.

Equity and Diversity

The MCB embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Human Resources on 9383 5228. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Further Job Related information

For more information about the role please contact Steven Bos, Manager Digital Delivery, on 0455 080 347.

Please also refer to the Job Description Form and applicant information kit to assist you in preparing your application. If you experience difficulties downloading any of these documents, please call Human Resources on (08) 9383 5228.

Find out more about the benefits of working at the Metropolitan Cemeteries Board at https://mcb.wa.gov.au/our-organisation/employment-opportunities.

How to apply

To be considered for an interview, please submit:

your current CV outlining your work experience and skills as relevant to this opportunity.

a covering letter of no more than 2 pages addressing the work-related requirements specified in the JDF.

Eligibility Requirements

The recommended applicant will need to provide a National Police Clearance prior to appointment that is less than 6 months old from date of issue or obtain one prior to appointment. A criminal conviction may not preclude you from gaining employment.

Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the duration of the contract.

On-line application lodgement

Apply online by clicking on the “apply for job” button, which will take you to a new website where you can lodge your application.

Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and pro forma applications will not be accepted.

Applications close Tuesday, 12 August 2025 at 16:00pm.