Applications for this position are open until a suitable pool of candidates is received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible.

Together, we're working to build a vibrant and sustainable regional city... and we would love for you to join us.

In the heart of the Goldfields, Kalgoorlie-Boulder is a modern and thriving city that embodies the true spirit of a regional community. Located approximately 600 kilometres east of Perth, more than 30,000 people call the city home and enjoy the amenities and facilities of a metropolitan city, with the lifestyle benefits that come from living in a place where nature and adventure are on your doorstep.

With new leadership, dedicated staff and a supportive Council, the City is working towards the vision of being a sustainable regional city of the future.

We are dedicated to working together to achieve the best possible outcomes and are guided by our intention to:

• Be a clean and green city
• Be a place people call home
• Have facilities and services for everyone
• Encourage and support economic development and diversification
• Be a quality employer.

Salary starting from $69,491

Join Our Dynamic Customer Service Team at the City of Kalgoorlie-Boulder

Are you passionate about helping people and creating positive experiences? The City of Kalgoorlie-Boulder is seeking enthusiastic and adaptable individuals to join our Customer Service team the first point of contact for our vibrant and diverse community - in a full time or casual capacity.

Why Join Us?
As part of our team, you'll be working in an inclusive and supportive environment that celebrates diversity and collaboration. We handle a wide range of enquiries – from community events and local services to administrative support – ensuring no two days are ever the same.

We are proud of our team culture built on respect, connection, and fun, where every voice is valued, and personal growth is encouraged.

What You'll Do:

• Provide friendly, professional, and efficient service to residents, visitors, and internal teams.
• Assist customers in person, over the phone, and online, ensuring their enquiries are answered promptly and accurately.
• Process payments and transactions with precision and integrity.
• Collaborate with a team that thrives on problem-solving and making a positive impact in the community.

What We're Looking For:

• Strong communication and interpersonal skills, with a genuine customer-first approach.
• Ability to handle a variety of enquiries and tasks with confidence and a solutions-focused mindset.
• A team player who embraces diversity and inclusion.
• Previous experience in customer service or administration is an advantage, but we value passion and a willingness to learn.

Why You'll Love Working Here:

• Be part of a team that celebrates success and encourages professional growth.
• Opportunities to develop a deep understanding of local government services and make a real difference.
• Enjoy a workplace that values balance, well-being, and moments of fun.

Apply Today!
If you're ready to bring your positive energy, adaptability, and commitment to customer excellence to a role where no day is the same, we'd love to hear from you.

Values

SUPPORT - We will support each and every team member to work together, build relationships and deliver greater outcomes for our organisation and community.

RESPECT- We will treat our team members and our community with mutual respect and understanding.

FUN - We will promote and value work-life balance and create an environment that is rewarding and fulfilling.

RECOGNISE - We recognise and acknowledge all individuals and cultures and value their contributions to our organisation and the community that we serve.

CONNECT- We will work as one organisation that communicates openly, and actively connects with our teams, community and stakeholders.

Benefits

We provide employees with generous employment conditions/benefits, including:

• Salary sacrificing
• Flexible Working Arrangements
• A host of health and well-being initiatives, including the Employee Assistance Program
• Generous Superannuation contributions with the City matching up to 3% voluntary additional contributions
• Training and development opportunities
• Free Parking
• Subsidised gym/leisure centre membership (at the nearby Goldfields Oasis)
• $300 annual reimbursement for attendance at, or use of, City owned facilities
• Rebated childcare offered
• We are an Equal Employment Opportunity employer, meaning all applicants are treated fairly and respectfully and have equal access to the opportunities available.