Key Responsibilities:

Answering phone calls and managing participant and staff enquiries

Assisting with rosters, shift updates, and documentation using ShiftCare

Preparing and sending professional emails to stakeholders and team members

Supporting onboarding processes for new staff and participants

Managing intake forms, incident reports, and compliance documentation

Assisting with NDIS audits and daily office operations

Updating and maintaining staff and participant records

Supporting social media posts, recruitment admin, and reception tasks

Scheduling appointments for directors and case managers

Skills & Experience Required:

✅ Previous experience in an administrative or office support role, preferably in the healthcare, disability, or community services sector

✅ Excellent written and verbal communication skills – professional phone and email etiquette is essential

✅ Strong time management and organisational skills, with the ability to prioritise tasks and work independently

✅ Proficiency with digital tools and systems – including Microsoft Office 365, Gmail, Google Drive, and cloud-based platforms (e.g., ShiftCare, PandaDoc, Xero)

✅ Familiarity with NDIS compliance and documentation processes (highly desirable, but not essential – training provided)

✅ Problem-solving mindset – proactive, resourceful, and calm under pressure

✅ Discretion and confidentiality when handling sensitive information

✅ High attention to detail when managing files, forms, and rostering updates

✅ Ability to work collaboratively with a multidisciplinary team of case managers, support workers, and external stakeholders

✅ A current NDIS Worker Screening Check (or willingness to obtain one)

Desirable Qualifications:

Cert III or IV in Business Admin, Community Services, or related field

NDIS Worker Orientation Module completion

Experience using ShiftCare, Xero, or PandaDoc

Understanding of NDIS Practice Standards

First Aid & CPR Certificate

Valid Australian Driver’s Licence