Coordinator, Election Venues Service Desk

Full-Time, Fixed Term Contract (until November 2026)

VPS Grade 4.1 $97,955 - $111,142, plus superannuation)

Exciting, supporting and inclusive workplace

Location update: This role will commence at 530 Collins Street, Melbourne, and relocate to 465 Plummer Street, Port Melbourne from October 2025.

Why join us

At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts state and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment.
We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience though internal working groups and committees across VEC branches.
Apply now to make a meaningful contribution to the democratic process.

Important location update: This role offers an exciting opportunity to be part of the Event Strategy and Delivery Branch (ESD) during a period of growth and transition. Initially based at 530 Collins Street, Melbourne, the position will relocate to the new office at 465 Plummer Street, Port Melbourne. The new location will become the primary workplace for the ESD branch from January 2026, with some teams transitioning ahead of this date.

What you will be doing
Reporting directly to Manager, Election Venues, this role will be responsible for coordinating the daily operations of the Election Venues Service Desk, providing timely support for on-site issues related to venue access, IT, facilities, utilities, and general operations.

In this role, you will:

Manage service desk requests, resolving first-level issues and escalating complex matters to internal teams or vendors as needed.

Monitor and analyse service data to identify trends, produce performance reports, and contribute to ongoing improvements.

Coordinate key site logistics, including reception coverage, staff transport, and shared vehicle use.

Develop and maintain user guides, procedures, and knowledgebase content to support consistent and efficient service delivery.

Collaborate with IDS, Infrastructure, and Facilities teams to ensure timely resolution of venue-related issues, particularly during major election operations.

What you will bring to the role

Proven experience coordinating a service desk or support function, with strong triage and issue resolution skills.

Solid technical knowledge across Windows, Office 365, and enterprise systems, with the ability to support venue and IT issues.

Strong communication and stakeholder skills, with a calm, solutions-focused approach in high-pressure situations.

Sharp analytical and problem-solving skills, with experience using data to drive service improvements.

Commitment to the VEC's core values

How to apply
All applicants must submit:

a current CV and

a separate document with responses to Key Selection Criteria (KSC) 6.2, 6.6 and 6.7 as listed in the position description.

Applications should be lodged online via the Apply Now button (below). The VEC can only accept applications lodged via Victorian Government Careers website.

Applications close at 11:59pm on 11 August 2025.

We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply. We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all. We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail [email protected] Successful applicants will be required to satisfy character clearance requirements, including but not limited to Nationally Coordinated Criminal History Check (NCCHC) and working with children check. In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. Learn more about disclosing political activities.

VEC contact details

For further information please contact Kelly McRae via [email protected]