About Us
At Syncom, we partner with real estate agencies across Victoria to deliver essential safety services for rental properties. Our services include electrical, gas, and smoke alarm safety checks, minimum standards checks, and responsive plumbing and electrical works.

Our goal is to make life easier for property managers by ensuring their safety needs are handled with care, consistency, and professionalism.

As our operations expand, we’re looking for a motivated and organised Service Scheduling Coordinator to join our friendly and fast-paced internal team.

About the Role
As a Service Scheduling Coordinator, you’ll play a key role in managing the daily flow of work — from coordinating field technician appointments to ensuring customers are kept updated throughout the process.

You’ll work closely with the quoting, reporting, and field teams to help jobs progress smoothly and meet compliance timeframes.

This is a hands-on coordination role ideal for someone who enjoys problem-solving, thrives on keeping things running efficiently, and is passionate about great customer service.

Key Responsibilities

Schedule and coordinate safety checks, repairs, and maintenance jobs across Victoria

Communicate with renters, property managers, and field staff to confirm appointments and resolve scheduling issues

Keep internal systems and customer portals updated with job progress and outcomes

Respond to inbound calls and emails in a professional and timely manner

Liaise with quoting, reporting, and field teams to ensure jobs meet required service levels

Flag and escalate issues where needed to ensure customer satisfaction and operational continuity

Assist with administrative tasks such as rescheduling jobs, uploading documents, and sending follow-up emails

About You

Prior experience in scheduling, coordination, or customer service (real estate or trade industry experience highly regarded)

Strong organisational skills and attention to detail — you like things running on time and in order

Great communication skills — confident on the phone and clear in written updates

Comfortable using CRMs or scheduling tools

Proactive mindset and willingness to jump in where needed to support the team

Able to stay calm and effective under pressure and adapt to changes in the day

Perks & Benefits

$60,000 – $75,000 + Super (depending on experience)

Hybrid work flexibility (office in Ivanhoe)

Supportive team environment with regular training and check-ins

Be part of a growing company making a genuine difference in property safety

Career development opportunities as we continue to scale