About the role

This part-time Wholesale & Logistics Coordinator role at Marz Designs, based in Byron Bay, NSW, is an excellent opportunity to join a growing high end Lighting Design studio. You will play a key role in supporting the effective and efficient operation of the company's wholesale and customer service, and logistics functions.

Key Responsibilities:

Process and manage Wholesale orders and the Wholesale project register

Provide product training to Wholesale customers for new and existing products

Support the wholesale account order lifecycle, answering general inquiries and product questions, order placement, and post-purchase care

Manage trade, wholesale, and retail customer issues, providing after-sales support that includes resolving missing parcels, processing redirects, handling freight claims, issuing refunds, and facilitating exchanges etc

Maintain and update the database of issues, troubleshooting and solutions by product

Carefully diagnose clients’ product and service issues with urgency and sensitivity

Proactively communicate with clients regarding back-ordered products, delayed replacement products, and extended lead times

Report product and packaging defects with internal teams to improve quality control

Identify trends and pain points in client service needs and collaborate with leadership to address and build sustainable solutions

Extract information and details from emails and technical documentation, ensuring data is accurate

Provide reporting and customer information as required

Liaise between the teams to ensure relevant information is communicated

Provide technical assistance when required

Support the team with general admin and office assistance, including maintaining and ordering office supplies

Answer the office phone

Any other ad hoc duties as required

Product Knowledge & Resources:

Possess an encyclopedic knowledge of the products at Marz; including materials, finishes, and the design story

Maintain a thorough directory of influential designers and emerging talent, as well as monitor what competitors are doing

Assist with the development and implementation of new informational resources as needed

Experience

Expert at building client relationships

Graceful in the face of challenging client situations

Outstanding organisation skills and attention to detail

Excellent written and verbal communication skills

The ability to manage and prioritise multiple tasks in a fast-paced, creative work environment

Have sales experience in similar premium showroom environments

Experience with Cin7 (Dear Inventory) a plus

Down to earth, fun and personable :)

About us

Marz Designs' is a leading manufacturer and distributor of high-quality, locally designed Lighting products. With a strong commitment to innovation and environmental responsibility, we are dedicated to providing our customers with exceptional products and services.

Apply now to become our next Wholesale & Logistics Coordinator.