Office Manager – Sharp Neurology

Location: Sydney, NSW
Employment Type: Full-time
Website: www.sharpneurology.com.au

About Us:

Sharp Neurology is a leading private neurology practice committed to delivering expert, compassionate care to patients with neurological conditions. Our dynamic team includes neurologists, administrative professionals, and allied health staff working collaboratively to provide excellence in service, innovation in care, and a supportive environment for patients and staff alike.

Position Overview:

We are seeking an experienced and highly organised Office Manager to join our multidisciplinary team. The successful applicant will work closely with our Practice Manager to oversee the day-to-day operational functions of our clinic, with a particular focus on financial administration, workflow coordination, and enhancing service accessibility to culturally diverse communities.

Key Responsibilities:

Oversee and coordinate daily office operations to ensure efficient workflow and patient service delivery

Instruct and supervise staff in administrative and reception duties (alongside the Practice Manager)

Manage accounts payable/receivable, invoicing, banking, and reconciliation

Maintain accurate financial records and assist with budget preparation and reporting

Liaise with third parties including Medicare, private insurers, legal firms, and compensation agencies regarding payments and authorisations

Provide high-level customer service to patients and stakeholders, including conflict resolution and feedback management

Assist in expanding service access for culturally and linguistically diverse communities, particularly those speaking an Asian language

Support the Practice Manager in onboarding and training of new staff, and maintaining clinic standards and compliance

Assist in refining and enforcing clinic policies, procedures, and workflows

Perform other duties typical of a medical practice office manager role (e.g., calendar coordination, documentation, policy maintenance)

Essential Criteria:

Demonstrated exceptional organisational skills and attention to detail

Proven ability to supervise, instruct, and delegate tasks effectively to administrative staff

Accounting or bookkeeping experience, ideally in a healthcare setting

Experience in liaising with third-party payers, including compensation agencies, law firms, and insurance providers

Bilingual proficiency, with preference for an Asian language (e.g., Mandarin, Cantonese, Vietnamese, Korean, etc.)

Strong interpersonal and communication skills, with a focus on patient-centred service

Familiarity with medical practice software, billing, and administrative processes typical of a specialist clinic

Ability to work independently and collaboratively within a structured team environment

Working Relationships:

Reports to: Practice Manager

Works alongside: Practice Manager, Doctors, Administrative and Clinical Staff

Directly supports and supervises: Reception and administrative team (approx. 8 staff)

Why Join Sharp Neurology?

Be part of a respected and growing private neurology practice

Collaborate with a supportive, skilled, and inclusive team

Contribute to healthcare delivery that values diversity, professionalism, and innovation

Opportunity to shape the operational systems of a leading specialty clinic

How to Apply:

Please submit your CV and a cover letter addressing the selection criteria.

Applications will be reviewed on a rolling basis until the position is filled.