Shamrock Recruitment is proud to be partnering with a highly regarded insurance repair specialist that delivers efficient, customer focused building repair services across the residential and commercial space. Due to continued growth and internal progression, they are now seeking an experienced Repair Coordination Team Manager to lead their administration team and support the delivery of high quality repair outcomes.

About the Role

This is a leadership opportunity for someone with proven experience in the repair coordination or insurance space who thrives in a fast paced, service driven environment. You will be responsible for overseeing the day to day operations of the Repair Coordination team, ensuring workflow efficiency, compliance, team development, and first class customer support.

Key Responsibilities

Manage and support the Repair Coordination team to ensure smooth daily operations

Allocate tasks, monitor workflow, and uphold quality standards across administrative functions

Oversee onboarding and training of new coordinators, ensuring proper documentation and induction scheduling

Liaise with internal departments to identify and meet coordination support needs

Manage escalated customer complaints and ensure professional, timely resolution

Monitor team KPIs including call metrics and customer satisfaction scores

What We’re Looking For

Experience in repair coordination, preferably with exposure to the role in a leadership capacity

Strong people management, mentoring, and delegation skills

High level organisational and communication abilities

Proficiency with business systems including Microsoft Office, job tracking tools, and SharePoint

Knowledge of Prime is highly desirable

Background in insurance building or related industries will be highly regarded

Why Join the Team

Supportive and inclusive team culture

Genuine career progression and development opportunities

Access to ongoing training and leadership mentoring

Modern, well-equipped office space

Work with a respected name in the insurance building space

• Regular team events and a collaborative working environment

If you think this role is for you, click apply now or if you have any questions, please contact Gary Armstrong from Shamrock Recruitment on 0421 980 788 or email [email protected]