Be the driving force behind a busy, high-performing office that specialises in language testing

We are seeking a motivated and detail-oriented Executive Support & Office Manager to join our small team. This is a key leadership role that combines high-level executive assistance with team supervision, HR coordination, office management, and customer service oversight.

You will lead a small administration team, overseeing day-to-day office operations, and play a hands-on role in ensuring exceptional service delivery to our clients. Additionally, you will work closely with our executive team to provide essential support across reporting, recruitment, onboarding, and compliance.

If you're a confident multitasker who thrives in a fast-paced environment and takes pride in creating organised, efficient systems, this is the role for you.

What you’ll enjoy:

A varied role with real responsibility and impact

A supportive team in a mission-driven organisation

Opportunities to lead, problem-solve, and grow your career

Part-time position with hybrid (work-from-home) options

Work-life balance in a values-driven environment

Position Description & Key Duties

Executive Support

Provide regular reports to the Executive on customer service requirements, trends in enquiries and client feedback

Provide regular HR and Finance reports including the recording of staff leave, compliance requirements and ensure the maintenance of WHS standards.

Provide high-level support with the recruitment of key positions and associated contracts

Onboard new employees

Managerial:

Supervise the Administration Assistant role, including conducting regular performance evaluation processes

Manage and maintain administration processes, including conducting a regular review of processes, ensuring quality assurance processes and maintaining templates, as required.

Oversee all team calendars and travel

Oversee customer service enquiries and responses by administration staff

Oversee the maintenance of office requirements

Payroll/Accounts (MYOB)

Review and finalise weekly payroll

Accounts support (recording of sales invoices and refunds)

Customer Service

Pursue new client leads through website or social media enquiries

Manage escalations in customer service queries or grievances

To apply, please submit a resume and cover letter outlining your suitability for the role. Applications with a cover letter addressing criteria will be highly considered.

For more information about the role, please contact [email protected]