Manager, Strategy, Planning, Programs and Evaluation
NSW Department of Customer Service
Posted 2 days ago
Manager, Strategy, Planning, Programs and Evaluation - Policy, Practice and Programs Directorate
Grade: Clerk Grade 11/12
Salary range: $149,739 - $173,174 + superannuation and leave loading
Duration: Ongoing, Full Time
Location: Parramatta or Gosford
Applications Close: 11th August 2025 (9:59AM)
About SafeWork NSW
SafeWork NSW is the state's workplace health and safety regulator. Our focus is to protect NSW workers by preventing and reducing work related fatalities, serious injuries, and illnesses by securing compliance with work health and safety and associated legislation. We do this by undertaking a mix of responsive and proactive programs of work focused on high risk harms across all industries, aligned to our strategic plan and regulatory priorities.
SafeWork NSW is undergoing an exciting and important period of transformation as we establish the organisation as a modern, strong and standalone Work Health and Safety Regulator. We're looking for an experienced manager with regulatory policy experience. If you want to apply your skills in an organisation committed to making a difference, this is the opportunity for you.
About the role
Your team is focused on the design, delivery and evaluation of strategic programs, as well as the organisation's strategic planning and performance framework. The goals of your team are to:
- Guide the organisation's strategic and regulatory priorities
- Ensure that organisation actions are aligned to priorities and objectives
- Ensure that organisation actions link to measurable outcomes
- Evaluate and reporting on key organisation actions and programs
- Develop and support the organisation's capability to manage projects, programs and planning.
- You will play a key leadership role in enhancing SafeWork's reputation as a trusted and respected regulator that is transparent and accountable.
Your responsibilities will include
- Aligning organisational strategy and business planning
- Implementing monitoring and reporting for organisational strategic priorities and success measures
- Building organisational capability in project management and evaluation.
Please click apply to reach our career site where you will be able to access the role description.
About You
You are someone who values accountability, has a strong commitment to customer service, has a mindset for continuous improvement, is comfortable engaging across wide-ranging and diverse stakeholder groups, can work collaboratively and constructively with other people who are managing competing demands, is focused on delivering results despite the challenges, and is highly capable in project management.
What we need from you
To join SafeWork NSW as Manager Regulatory Policy, Practice and Programs please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Tom Hanbury via Tom [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 11th August 2025 (9:59AM)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Tom [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
About NSW Department of Customer Service
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
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