About us

Coast & Country Primary Care (CCPC) is an accessible and inclusive disability and primary health care provider, who delivers a diverse range of health and community programs and services across New South Wales. Providing services since 2001, we are a not-for-profit organisation that values people – our team, the people we support and the wider community.

At CCPC our vision is “make a positive impact where we live and work”, we live this through our CARE Values; Compassion, Respect, Accountability and Excellence.

At CCPC, diversity and inclusion is everyone’s business. We have created a framework that confirms our commitment to the journey of learning, growing and reforming. We strive towards supporting inclusivity and diversity, nurturing, safety and equitable access for everyone.

About the role

As a Plan Management Officer, you will offer a quality service to our NDIS plan managed participants and support the Claims Officer and Team Leader to ensure efficient financial management of CCPC.

Your day-to-day responsibilities as a Plan Management Officer will include:

• Signing up of new plan management participants and renewal of existing clients
• Processing approved invoices for plan managed participants using the Plan Management System, MYP
• Maintaining participant records within MYP and creating the recurring setup and fee schedules
• Ensuring invoiced items are within the NDIS reasonable and necessary framework and within each NDIS participant’s funded supports in accordance with service agreements
• Reviewing and monitoring participant plans and budgets, minimising over/underspending and identifying opportunities to utilise excess funds

Key Selection Criteria

• Previous experience performing a similar role within accounts and administration, with a thirst for learning and an aptitude for providing positive and high-quality customer service.
• Knowledge of the NDIS system will be highly regarded.
• Advanced computer skills with demonstrated experience using databases, accounting software and MS Office suite
• Demonstrated ability to communicate sensitively and effectively to build rapport with clients, services providers, and other organisations
• Proven organisational ability to identify, prioritise and manage multiple tasks and conflicting deadlines
• Demonstrated high level of discretion and sensitivity when dealing with confidential matters
• A valid Working with Children Check (WWCC)
• Criminal Record Check (CRC) issued within the last 12 months that includes working with vulnerable groups
• A valid NDIS Worker Check (NDISWC) to be obtained and maintained at your own expense
• Eligibility to work in Australia on a permanent basis

Job Benefits

• package up to $15,900 of your salary each FBT year, which can significantly reduce your taxable income and increase your take-home pay
• package up to $2,650 of your meal and entertainment expenses annually per FBT year

• Work life balance with flexibility to work from home 2 days per week
• Laptop and mobile phone provided
• Salary packaging benefits:
• Salary Sacrifice Superannuation payments – boost your retirement savings
• Additional paid leave days to be taken during office closure period at the end of the year
• Flare Benefit perks with exclusive discounts and offers on groceries, restaurants, entertainment and travel.
• Wellness benefits including Employee Assistance Program (EAP) and monthly social events organised by our Social Committee
• Job stability & career development opportunities
• Free annual influenza vaccination

To Apply

Click “Apply” below, uploading:

• Covering letter addressing the Key Selection Criteria
• Resume

Additionally, due to the Public Health (COVID-19 Care Services) Order (No2) 2022 on Mandatory COVID-19 Vaccination from NSW Health, you will be requested to show proof of your COVID-19 vaccination status.

Enquiries: Tina Swale, Team Leader - People & Culture on 02 4365 2294 or [email protected]