The Carers Queensland Toowoomba office is looking for the right person to join our NDIS Local Area Coordinator Program as a Support Officer. If you would like to join us on our mission to change lives for those with disabilities and their families in Toowoomba and surrounding catchment.

About The Role:

Our Support Officers are essential part of our everyday operations, and your passion, motivation and customer service expertise is paramount to the success of the team and our work supporting the community! This position will provide all levels of administration support to the NDIS Program team and reception duties. This includes welcoming, providing information to participants, families, and carers, as their first point of contact with the organisation. Our future Superstar will have extremely high attention to detail, the ability to work in a fast-paced environment whilst dealing with competing priorities, experience in dealing with the community, and strong IT skills.

Key Duties:

• Maintaining appropriate administrative records utilising our databases.
• Using the NDIA IT System to record appointments, notes, and actions to ensure the development and maintenance of accurate data.
• Scheduling participant contact and interviews.
• Provide a professional and welcoming customer service experience to all participants, carers, families and visitors who attend at site
• Schedule and prepare meeting rooms, materials and equipment as required
• Organise venues and catering for meetings, training sessions & events as required
• Providing general information in response to participant enquiries and refer to appropriate internal stakeholders when required.

Benefits:

• A full-time role with work from home days available (up to 2 days per week once past probation depending on operational need) at our Toowoomba site.
• Attractive Remuneration Package ofCSW2.1 - $68,330.08 per annum (+ superannuation 12%).
• Excellent Not-for-Profit Tax Benefits with RemServ + transfer your long service leave via QLEAVE (if applicable).
• Accrued Days Off + Gifted Day for Christmas + Fitness Passport + Access to Discounted Corporate Private Health with Medibank & BUPA
• Professional development through ongoing training.
• The opportunity to enact real and rewarding change in the lives of those you work with and for.
• A flexible and supportive work environment where your contribution is highly valued and where our organisational values of integrity, respect, diversity, empowerment, and adaptability are heavily integrated into our culture.

How To Apply:

1. Click on the ‘Apply’ button on this page and review the Position Description and Key Selection Criteria - found in the yellow folder at the right-hand top of the next page.
2. Submit a cover letter detailing how your experience makes you suitable for this role (applications without this will not be considered). You may refer to the Key Selection Criteria in the position description to assist you in tailoring your cover letter.
3. For further detailed information, our Recruitment Team can be contacted on [email protected]

Apply now!
Interviews will be conducted during the campaign, so don't wait until the closing date of 10th August 2025!

Carers Queensland is an equal opportunity employer, and we encourage applications from people with a disability, from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTQIA+ community. We are committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. This is not only reflected in our values and day to day operations, but also in our positive rapid growth and hence a new opportunity that we would love to invite you to explore!