About You

The Local Area Coordinator (LAC) program is focused on improving the lives of people with disability and works directly with participants to facilitate choice and control over the NDIS services they receive. Information officers are committed to improving the lives of all people with disability aged nine and above (including their families and carers where appropriate) in empowering people to facilitate choice and control over their lives.

The LAC Information team consists of a team of specialist frontline staff, trained in NDIS technical procedures. The team provide frontline inquiry handling services, including being the first point of contact for people with disability, community members and participants, as well as being responsible for linking participants and customers to internal and external resources and support.

Information Officers maintain detailed participant records within the NDIS Business System and are responsible for the frontline management of, and initial response to, complaints on behalf of the LAC program.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Knowledge and experience working in the human services sector (e.g. disability, aged care etc.), and/or lived experience of disability.
• Demonstrated understanding of the National Disability Insurance Scheme.
• Having a contemporary attitude towards disability · Well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds.
• Demonstrated experience in providing professional and friendly customer service and advice to the community.
• Organisational and time management skills with the ability to plan workload, prioritise and meet deadlines.
• Experience using client management systems and excel.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Friday, 8th August 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected] or call us at 0468 836 759

...