Finance Officer– NSW Trustee and Guardian

Ongoing vacancy. 35 hours per week

Location: Parramatta. Flexible and remote working options available

Clerk Grade: 3/4. Base salary $84,659 pa to $92,701 pa plus super and annual leave loading

About us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

The Financial Performance and Investments division provides a full range of financial services including budgeting, procurement, customer accounts and investment management services.

About the role

This role supports the Customer Financial Services team to deliver high-quality services across the area of paying bills, transacting on investments and securing income on behalf of NSW Trustee and Guardian customers. This role independently handles high-volume, complex customer finance transactions and provides guidance and support to internal Client Service Officers.

The Customer Financial Services team is collectively responsible for the delivery of high-quality, consistent and timely customer accounts and investment management services that are consistent with NSW Trustee and Guardian’s Customer Excellence Principles.

For more information about the position, view the role description.

About you

The ideal candidate:

has experience in either payments processing, accounting or financial services and is passionate about supporting people with disability, vulnerable or older people

is adaptable and willing to contribute to overall team priorities, business and customer need

able to produce accurate and timely reports to provide updates to both internal and external stakeholders

is comfortable working in a high-volume transaction environment

has strong collaboration skills that will allow you to build and develop working relationships and open channels of communications across all teams in other NSW Trustee and Guardian divisions and with external stakeholders

Sound like you? We would love to hear from you!

Essential requirements

Demonstrated experience in a related field such as finance, accounting or systems

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)

various leave options (recreation, parental, and flex leave of up to 24 days per year)

career development including study leave and acting opportunities

access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

complete the online application

submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability

answer the following targeted questions (maximum two pages):

Describe a situation where you identified issues with a process and any recommendations you made to resolve.

Give an example of a situation you dealt with where the priorities changed and you have needed to be adaptable and willing to contribute to overall team need

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Sunday 27 July 2025.

For enquiries, please contact Tatiana Jalba, Manager, Financial Performance and Investments 02 9174 9662 or email [email protected]

For enquiries about the recruitment process, please contact Shelli Allen, Talent Advisor on [email protected].

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.