The position will be a 5 day week across Monday to Friday, Locations: Malvern and Brighton.

This position involves all aspects of running a busy specialist practice. You will be assigned to a group of roughly 2-3 private endocrinologists.

Victorian Diabetes Endocrine Network is an organisation of 12 Private Endocrinologist that values its patients and staff . Clinics are across 4 locations: Malvern, Brighton, Caulfield & Leongatha.

Your role as Medical Administrator requires excellent communication and organisational skills. You will be proactive and must have strong computer skills and a pleasant demeanour. You will also be required to demonstrate compassion, empathy and effective interpersonal skills.

Key responsibilities include, but are not limited to:

Administrative support to medical professionals to ensure the smooth day to day operations of the clinic

Reception duties

Schedule appointments, billing and payments, rescheduling, confirmations.

Electronic filing of medical records and results

Facilitating patient flow

Sending correspondence electronically, or by post where required

Answer telephone calls and direct appropriately

Field appropriate email enquiries and attend to them appropriately

Welcome all visitors and ensure they are attended to courteously

Listen to and satisfy the customer

Processing payments using eftpos, settlement and cash handling.

Liaising with other doctors, hospitals and medical representatives

Other general administration duties

Essential Personal Attributes

Medical Secretarial/Reception experience

Have a strong customer focus

Excellent interpersonal and communication skills

Able to take initiative and work with limited supervision

Able to multi-task

Attention to detail, efficient and organised

Ability to combine the ability to work autonomously with the ability to be a highly effective team member

Passionate about your role and take pride in seeing a practice grow and be successful

Desirable attributes are:

Knowledge of medical terminology and Medicare/Health fund billing requirements

Proficient computer literacy and word processing skills to enable support of a small medical team

Pleasant telephone answering skills and personal presentation, promoting a professional yet welcoming company image

Excellent English and grammar

Effective time management skills

Positive attitude and happy disposition

Self motivated, can do attitude