About Us

Founded in 1992, Clinicare has been dedicated to offering exceptional healthcare to Melbourne’s inner suburbs. Our mission has always been to bring care, expertise, clear communication, and convenience into every aspect of our medical services. With a focus on holistic healthcare, we aim to prevent, diagnose, and manage illness in a way that considers each patient’s complete well-being. With two convenient locations in Fitzroy and Fitzroy North, Clinicare was established by Dr. Patrick O’Sullivan, who, alongside his skilled team, provides comprehensive, patient-centered care to a loyal and growing community. Our goal is to deliver comprehensive health services that prioritize quality and compassion in every interaction.

Our clinics offer a broad spectrum of general practice care, with specialties in:

Women’s and Men’s Health

Chronic Disease Management

Travel Medicine and Mental Health

Dermatology and Skin Checks

Non-Invasive Cosmetic Treatments

Integrated and Lifestyle Medicine

ADHD care

Cardiac and Heart Health Care

About the Role

As our Senior Medical Receptionist, you will be responsible for supporting the day-to-day running of our front desk operations and providing leadership to the reception team. This is a hands-on role ideal for someone with strong administration skills, attention to detail, and the ability to manage and prioritise competing demands. You will work primarily at the Fitzroy North clinic but have flexibility to provide additional coverage during periods of annual leave and personal sick leave at the Fitzroy clinic.

Previous experience in General Practice is ESSENTIAL.

Key Responsibilities

Welcoming and assisting patients in a courteous and professional manner

Managing appointment bookings and clinical schedules

Overseeing daily reception operations, including opening/closing procedures

Medicare/Work Cover/EFTPOS billing and payments

Supporting the Practice Manager with staff training, mentoring, and daily workflow coordination

Handling patient enquiries via phone, email, and in person

Ensuring privacy and confidentiality standards are upheld

Liaising with GPs, nurses, and external providers

Contributing to a supportive, positive clinic culture

About You

Minimum 2 years experience in a GP receptionist or medical admin role

Experience using medical software (Best Practice and Zedmed ideal)

Strong understanding of Medicare billing and patient data confidentiality

Excellent communication and interpersonal skills

Calm, professional, and well-organised under pressure

High attention to detail and accuracy

Reliable, punctual, and committed to patient service

What We Offer

Supportive and inclusive work environment

Opportunity to lead and grow within a respected clinic

Stability and full-time hours in a well-established practice

Competitive hourly rate above award according to competence and experience

Immediate start available