PLEASE NOTE: This job is located in the Southern Highlands

Southern Highlands Addiction Retreat (SHAR), located in Canyonleigh, NSW is a private drug and alcohol residential rehabilitation facility which opened in April 2024. We are seeking a compassionate and experienced Admissions Offficer with an interest in mental health to join our dedicated team. As a leading provider of addiction recovery services, we are committed to providing comprehensive medical care to support our guests on their journey to wellness.

About Us:

Situated on a picturesque 40-hectare property, Southern Highlands Addiction Retreat offers a peaceful environment for individuals seeking recovery from addiction. Our holistic approach addresses mental, emotional, psychological, spiritual and physical well-being.

We have also owned and operated Gunnebah Addiction Retreat in Northern NSW for the past nine years. Our Doctor, Jennifer Parer, is the co-owner of both retreats and will be available to help establish and support this role.

About the role:

The role is primarily responsible for handling all enquires (both phone and email), capturing relevant information, clearly communicating information about our services and facilities, building trust and rapport with potential customers, conducting thorough assessments and onboarding approved customers.

The position will be a combination of onsite and remote over five days per week:

Saturday (8:00am - 5:00pm) Remote

Sunday (8:00am - 5:00pm) Remote

Monday (8:00am - 5:00pm) Onsite

Tuesday (8:00am - 5:00pm) Onsite

Wednesday (8:00am - 5:00pm) Onsite

Responsibilities will include:

Moving leads along the sales funnel from enquiry, clinical assessment, approval and program booking.

Conducting telephone assessments with customers and working with the clinical team to establish suitability and approval of customers.

Sending out relevant information and admission forms to prospective customers and following up where necessary

Data collection and management in relevant software

Generating and managing records of guest information and treatment.

Generating, sending out and tracking quotes, invoices and payments.

Generate reports on guest numbers and status.

Articulate clearly our services and benefits

Quarterly onsite visits to both facilities

Essential Skills and Qualifications:

Proven client intake/admissions experience.

Demonstrated ability to manage complex administration tasks with attention to detail and timelines.

Demonstrated competency in all standard office applications.

Excellent communication skills combined with the ability to be empathetic and responsive to clients needs and situations.

Effective relationship management

Ability to conduct research to identify emerging technologies, industry changes and market opportunities

Applicants must have a reliable internet connection and phone service coverage.

Applicants must be able to undertake training onsite at the Southern Highlands facility.

Desirable attributes:

Intake or guest management experience in a medical/clinical field.

Crisis training and or mental health qualifications.

An interest in the mental health and addiction field.

Knowledge and experience with client management software (CRM).

Ideally located locally or within a reasnable driving distance.

If you have the above skills please send us your application via the apply button on seek, do not contact the business directly.

Please include a cover letter detailing why you are applying for the job and your interest in the industry. Only applications with cover letters will be considered.

We look forward to hearing from you.

Please note that only shortlisted applicants will be contacted.