Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 5
Remuneration: $76,125.92 - $77,852.51
Hours Per Week: 38
Requisition ID: REQ583360
Advertising Closes: 22 July 2025

Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).

The MNCLHD are currently seeking a Patient Experience Officer to join our amazing team at Port Macquarie Base Hospital.

About you

• Applicants for this position must be of Aboriginal descent through parentage, identify as being Aboriginal and be accepted in the community as such. All applicants must supply either a letter of Aboriginality signed under the common seal from a recognised incorporated Aboriginal or Torres Strait Islander Community organisation such as Land Council or Elders group, Aboriginal Medical Service or a letter on letterhead from a Local Aboriginal Land Council demonstrating membership of the Council. Exemption is claimed under Section 14D of the Anti-discrimination Act 1977 (NSW).
• Demonstrated extensive experience in customer service, negotiation skills and de-escalation of challenging behaviours.
• Demonstrated resilience, flexibility and initiative in their job demands.
• Excellent interpersonal skills, in particular the ability to interact well with the public and health staff.
• Demonstrated ability to work independently with minimal supervision.
• Demonstrated experience and knowledge in computer literacy.
• Demonstrated ability to lead teams and work in a multidisciplinary team.
• Demonstrated understanding of Health Funds Insurance coverage and Medicare arrangements including use in the public hospital environment.

Sound like you? Scroll on & select APPLY

What you'll be doing
The Patient Experience Officer is a passionate, empathetic individual who cares deeply about people particularly our vulnerable populations. This position is responsible for enhancing communication, particularly between the patient, families, carers and clinical staff.

The focus of the role is maintaining and improving the experience of patients/families within our Emergency Department.

Diversity and Inclusion lies at the heart of how we recruit

Mid North Coast Local Health District is committed to building a diverse workforce that reflects and understands the community we serve. We are dedicated to fostering an inclusive workplace culture where everyone feels respected, valued and that they belong. As an equal opportunity employer, we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.

We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact our Diversity, Equity & Inclusion Manager.

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer.

All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQ

Salary will be accordance with NSW Health State Awards for the advertised classification/s. These awards are available at http://www.health.nsw.gov.au/careers/conditions/pages/default.aspx.

Are you interested in moving to the Mid North Coast? Learn more at The Welcome Experience. A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.

A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.

Need more information?

1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Sarah Moncrieff on [email protected]

For Diversity, Equity & Inclusion enquiries, please contact the District Manager - [email protected]

'Get to know our Health District' - MNCLHD

Code of Ethics and Conduct for NSW Government Sector Employees

Mid North Coast LHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards