Full-Time | Outdoor Power Equipment & Motorcycle Dealership | Warrnambool, VIC

We are looking for a motivated and customer-focused Sales / Parts Advisor to join our dynamic team at our well-established outdoor power equipment and motorcycle dealership in Warrnambool. If you have a passion for motorcycles, mowers, and machinery – and enjoy helping customers find the right gear or parts – this is the role for you!

About the Role

In this hands-on role, you’ll be a key contact point for customers – in-store, online, and over the phone – assisting with sales, spare parts, and product advice. You'll be responsible for creating a positive customer experience, from initial enquiry through to after-sales support.

Key Responsibilities

Respond to customer enquiries via phone, email, SMS, and in person

Accurately record customer information and parts/service requirements in our Dealer Management System

Assist customers in identifying and purchasing the correct parts, accessories, and equipment

Process transactions and prepare quotes and invoices

Maintain strong customer relationships through expert product knowledge and service

Follow up on quotes, orders, and backorders to ensure timely communication

Assist in stock control, including reordering, receiving, and stocktaking

Help maintain showroom and parts displays to a high standard

Support the sales team during peak periods or events

What We’re Looking For

A passion for motorcycles, outdoor power equipment, or related machinery

Proven experience in retail sales or parts interpreting (motorcycle or power equipment industries desirable)

Exceptional customer service and communication skills (written and verbal)

A professional, friendly manner with strong attention to detail

Good mechanical knowledge or interest in learning about technical products

Ability to work well both independently and as part of a team

Comfortable using computer systems, point-of-sale software, and parts catalogues

Strong organisational skills and the ability to juggle multiple tasks

Willingness to learn and grow within the role

What We Offer

At MCM Sales & Service, we are dedicated to providing a supportive and rewarding work environment for our team. You'll enjoy a competitive salary, opportunities for career development, and the chance to work with a friendly and experienced group of professionals. We also offer generous staff discounts on parts and services.

This full time position (including alternating Saturdays) is available for immediate start. To apply, please use the 'Apply for Job' button and include your Cover Letter and Resume detailing why you are the right person to join our team. Please email any further enquires about this position to [email protected]