Commercial Sales Administrator

At Instant Shade Umbrellas, we proudly supply Australia’s Best Umbrellas. Our range includes small branded market umbrellas, large heavy-duty commercial umbrellas, promotional pop-up marquees, and permanent shade structures. We also have a line of residential products for gardens and swimming pools, but this role is all about supporting our commercial customers that include hospitality venues, hotels & resorts, event companies, and other businesses large & small.

Customer service is at the heart of what we do. We build long-standing relationships and deliver creative shade solutions that make a real difference to our clients, and we genuinely care while doing it.

We’ve been family-run and owned for just under 30 years, and that spirit flows through everything we do. We’re a close-knit crew who work hard, laugh often, and celebrate wins and birthdays (with cake and sometimes questionable singing).

If you’re looking for a workplace where your contributions are valued and your growth is supported, you might be exactly who we’re looking for.

About the Role

We’re looking for a highly organised administrative whiz to join our team. You’ll be a vital part of our commercial sales process – keeping orders moving, supporting our sales team, and helping things run smoothly behind the scenes.

This is a fast-paced and varied role, so if you love structure but thrive on a little pressure, keep reading.

You’ll constantly be collaborating with people across the business from our salespeople to our warehouse crew, and from graphic design to production. Great communication, a warm personality, and the ability to think on your feet are a must.

Most importantly, we’re looking for someone who cares about their work, their teammates, and the customers we serve. If you’re a team player with energy, attention to detail, and a healthy dose of curiosity, we’d love to hear from you.

Key Responsibilities & Duties

Support the commercial sales team

Be the first point of contact for commercial customers (phone, email, web)

Process sales from deposit to production, delivery, and installation

Liaise with our graphic designer and in-house printer to complete client artwork

Communicate with our factory and warehouse throughout production

Keep customers informed on payments, ETA, and delivery details

Provide customer support for warranty, repairs, and spare parts

Handle general office tasks and ad-hoc duties as needed

Who We’re Looking For

You’ll thrive in this role if:

You genuinely enjoy helping people and making their lives easier

You’re curious, capable, and love to learn new things

You bring good energy to your work and team

You’re tech-savvy and a natural problem solver

You’re proactive, organised, and don’t wait to be asked twice

You believe in doing things properly, not just quickly

You’re open, kind, and don’t take yourself too seriously

Some experience in admin is a must but your attitude, adaptability, and willingness to pitch in matter just as much. If you’ve used tools like Cin7, Zoho CRM or Office 365 (Outlook, Word, Excel, Teams), great! If not, we’ll show you the ropes.

Bonus points if you’ve worked in outdoor shade, signage/ branding or events, but it’s not essential.

Perks & Benefits

$55,000 - $65,000 + Super depending on experience

Permanent full-time role - Monday to Friday

6 paid RDOs a year (during off-peak period)

Company-wide bonus scheme when we hit our targets

Supportive, down-to-earth culture (no suits, no egos)

Lots of training & support to help you grow

Based in Braeside with easy access via Dingley Bypass/Peninsula Fwy

Free on-site parking

And of course, a birthday cake for your special day

Does this sound like your kind of workplace?

If you’re ready to bring your admin skills to a business that values people and purpose, we’d love for you to apply. Please include your resume and a cover letter telling us why you’d be a great fit and what skills you bring to the table.