Are you a proactive and organised construction administrator looking to join a dynamic team that values innovation, growth, and outstanding service delivery? This growing building services company, specialising in building services - and they're on the lookout for a skilled Customer Service Coordinator to join the journey.

About the Role:

Reporting to the Operations Manager, the Service Coordinator will play a key role in scheduling and supporting field technicians across HVAC, electrical, and security works. You'll be the central point of contact between clients and technicians, ensuring everything runs smoothly, efficiently, and to a high standard.

Responsibilities:

Coordinate and schedule service jobs across multiple trades

Manage job allocation, technician dispatch, and workflow updates

Liaise with clients regarding bookings, timelines, and job progress

Use SimPRO (or similar software) to track and manage service delivery

Assist with procurement, invoicing, and general administration

Work closely with the team to meet KPIs and maintain service excellence

About You:

Prior experience in a Service Coordinator, Scheduler, or Admin role within the trades

Confident multitasker with excellent communication skills

Tech-savvy and experienced in service management software (e.g. SimPRO)

A natural problem-solver with a strong customer service focus

Able to stay calm and organised in a fast-paced environment

What's on Offer:

A brand-new, modern workspace in

Supportive, tight-knit team culture

Ongoing training and genuine growth opportunities

Secure, long-term role with a growing business

Competitive salary, based on experience

If this position sounds like your next move, apply now or contact Lauren on 0405 725 985 for a confidential discussion.