• 12 + 12 Month Contract
• Ability to obtain a Security Clearance
• Perth / Melbourne + WFH

Our client, an established federal government agency is seeking to engage a dynamic Support Analyst for its CRM based on Salesforce; to investigate and prioritise business application incidents raised by staff and manage escalations of priority issues.

Key duties and responsibilities

• Provide support to team members in undertaking tasks whilst holding responsibility for more complex user and system issues.
  
  
• Ability to work closely and communicate clearly with multiple internal and external vendors in the identification and rectification of issues.
  
  
• Investigate, triage and resolve level 2 and 3 incidents and requests via an incident management system.
  
  
• Apply best practice ITIL methodology for incident management and service requests.

Criteria

• Demonstrated experience in providing application and/or technical support for Salesforce CRM

• Strong problem solving and trouble-shooting skills

• Strong verbal and written communication skills in order to effectively work with business and end users, including the ability to communicate technical issues to non-technical users.

• Demonstrates enthusiasm towards continued learning and development.

• Experience in the use of an ICT Service Management Tool and the ability to apply ITIL methodology for incident management.

For a copy of the full job description, including the application instructions please contact Daniel at the Recruitment Hive by clicking the 'Quick Apply' button. Alternatively, you can reach Daniel on 02 6299 1006 to discuss further.

Application close on Thursday, the 1st of Aug at 12pm.

Recruitment Hive welcome late applicants as you will be considered for future opportunities.

Job ID: DE 647344 | LH- 04144