Logo for Senior Support Engineer (Salesforce)

Senior Support Engineer (Salesforce)

Talent – Specialists in tech, transformation & beyond
Richmond, VIC
A$120-$150 p/h
Information & Communication Technology → Other
Contract
Hybrid

Posted 1 day ago


Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking Salesforce EL1 Senior Support Engineer to join their team in Richmond or Geelong.

  • 12-month initial contract plus 12-month extension
  • Hybrid with 3 days per week onsite
  • Federal government role - Australian citizenship required

Key duties and responsibilities

  • Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
  • Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
  • Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
  • Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
  • Deployment of changes via existing DevOps framework.
  • Perform interrogation of various log sources to investigate issues.
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
  • Develop and maintain documentation on processes and configuration.
  • Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
  • Work within an Agile delivery methodology
  • Troubleshooting API and integration issues with different applications e.g. MuleSoft.
  • Development of meaningful event monitoring and alerting.
  • Knowledge transfer and training within the team.

To apply you will need the following skills and experience:
Essential criteria

  • At least 5 years' experience within Salesforce eco-system.
  • Experience/Exposure with Salesforce Industries including OmniStudio.
  • Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
  • Hands-on experience with version control, branching and metadata deployments.
  • Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.

Desirable criteria

  • Demonstrable experience providing technical support for Experience Cloud.
  • Exposure to HTML, CSS and JavaScript is an added advantage.
  • Platform Developer 1 Certification or Vlocity Certification will be a standout.
  • Comfortable with new ways of thinking about accessibility and enthusiasm about accessible design & development will be highly regarded.

APPLY:
Submit your resume or contact Shelley at [email protected] or call on 0418 572 482 for further information. Shortlisted will be contacted.


About Talent – Specialists in tech, transformation & beyond

Melbourne, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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