Are you passionate about delivering excellent customer service and keen to grow your career in a supportive and professional environment? This is a fantastic opportunity to join a well-established organisation in their high-performing accounts receivable team.

About the role:
A leading pathology provider is seeking a customer service officer to handle high volume calls relating to patient accounts.

As part of the call centre accounts receivable team, you will be responsible for managing high volume calls with call volumes exceeding 100 calls a day and providing exceptional customer service skills in resolving inquiries efficiently and effectively. You’ll work closely with internal teams and customers to ensure positive outcomes and timely resolution of account matters.

Key responsibilities:

• Excellent professional phone manner and strong attention to detail
• Enjoy helping people and providing excellent customer service attitude
• Willing to learn and be trained
• Excellent career opportunity with an established market leader in blood research and testing
• Retrieve and update account information, ensuring customer details are accurate and providing account-related information once the customer has been correctly identified

What you’ll bring:

• Previous experience in a call centre, credit, or accounts receivable role (highly regarded)
• Strong communication skills and a customer-first approach
• Ability to manage competing priorities in a fast-paced environment
• A keen eye for detail and commitment to accuracy
• This is permanent role with plenty of opportunity to grow your career.