Job Advertisement: Customer Service Officer

Location: Greenacre Nsw

Company: Express Steel Supplies – A Leading Reinforcement Supplier

Employment Type: Full-time

Are you a people-oriented professional with a passion for delivering exceptional service? Join our dynamic team at Express Steel Supplies, a trusted name in reinforcement and construction materials, as a Customer Service Officer.

Key Responsibilities:

Serve as the first point of contact for customer inquiries, orders, and complaints.

Manage inbound and outbound communications via phone, email, and in-person.

Coordinate with suppliers and customers to ensure timely deliveries and accurate order processing.

Maintain detailed and organized customer records in our database.

Provide product information and technical support (training provided).

Assist with invoicing, quotations, and basic administrative tasks.

Qualifications:

Minimum of 2 years of experience in customer service; experience in construction or manufacturing preferred.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office and basic ERP/CRM systems.

Ability to multitask and work under pressure.

A team player with strong attention to detail and problem-solving abilities.

What We Offer:

Competitive salary.

Opportunities for growth and professional development.

A supportive and collaborative work environment.

Training on products and internal systems.

📩 How to Apply:

Please send your updated resume and a brief cover letter to [email protected] with the subject line: Customer Service Officer Application – [Your Name].