Home Care Assistance Sunshine Coast

Position: Rostering Officer

Location: Caloundra, Sunshine Coast of Queensland

About Us: Home Care Assistance Sunshine Coast are leaders in the Home Care Industry. We strive for excellence and are committed to providing our Teammates with a supportive and rewarding work environment, with opportunities for professional development and advancement within the company.

Due to continued growth we are now looking for a Rostering Officer to join our growing team in Queensland.

Our Sunshine Coast office supports Members across Aged and NDIS from Caloundra to Gympie and Surrounds. Our mission at Home Care Assistance is to change the way the world ages. We provide older adults with quality care that enables them to live happier, healthier lives at home.

We lead with our Values:

Passion - We are dedicated to our industry, always striving to improve and grow. We go the extra mile for our Members and Teammates, embracing change, seeking feedback, and continuously learning.

Care - Compassion is at the heart of everything we do. We prioritise kindness, respect, and dignity in our interactions with Members and Teammates, fostering a supportive and inclusive environment.

Team Excellence - Success is achieved through collaboration and accountability. We support one another, share knowledge, and create an open, respectful workplace where every voice is valued.

This is a full time position based in our Caloundra Office, the centralised rostering headquarters for our Sydney, Central Coast and Sunshine Coast regions.

Responsibilities of the Role:

Maintain precise records of rosters and attendance.

Acting as the vital conduit between the organization, our dedicated care workers, and our valued clients.

Skillfully managing roster queries, urgent shift changes, and filling vacant shifts promptly.

Monitoring hours diligently to ensure compliance with industry standards and legal obligations.

Providing consistent, responsive communication via phone and email to clients, staff, and agencies.

Producing published rosters for our carers 2 weeks in advance in accordance with SCHADS and Part Time employee contractual obligations.

Provide on-call coverage for after-hours roster as needed.

Why Work with Us?

At Home Care Assistance Sunshine Coast, we understand that a positive work environment leads to the best outcomes for our members. Here’s what you can expect from us:

Sunshine Coast Location: Live and work on the beautiful Sunshine Coast.

Professional Growth: Ongoing training, development opportunities, and career progression within our growing company.

Supportive Team Environment: Collaborate with a passionate and energetic team, committed to delivering excellence in care.

Recognition: Each year, we hold an Awards evening to celebrate our amazing staff and carers.

Birthday’s Off: We offer a day off on your birthday because we believe in celebrating our team members.

What Attributes You’ll Bring

We are looking for someone who shares our passion for care and is driven to make a meaningful impact. The ideal candidate will have:

Aged Care Experience: While formal qualifications in aged care are desirable, they are not compulsory. What matters most is your dedication and experience in the field.

Customer Service Skills: Ability to communicate effectively and deliver high-quality service. Exceptional communication abilities, both written and verbal.

Attention to Detail: High-level administrative and organizational skills. Strong problem-solving prowess coupled with sharp analytical skills.

Commitment to Excellence: A strong commitment to meeting and exceeding care standards. Self-motivation, organizational prowess, and a results-driven mindset.

Alignment with Our Values: Passion, Care and Team Excellence

Prior experience in scheduling and/or the aged care sector is highly valued.

Candidates will be evaluated based on merit upon submission. If you have a background in healthcare, shift based scheduling, aged care, disability, or the community sector we encourage you to apply.

Apply Now:

Ready to make a difference in the lives of others? Please send your Resume and cover letter through the Seek portal addressed to our Rostering Team Leader - Jacqui Fletcher.