Customer Service Officer (x8) | Newcastle, Wollongong OR Bathurst | NSW Government

*Due to a high number of applications, please do not call in for this role. If you have suitable experience, we will be in touch!*

• Location: Bathurst, Newcastle, or Wollongong (office or WFH as required)
• End Date: 19/12/2025, with possible extension
• Hours: Full time (7hrs per day, 35hrs per week), shifts between 8am–6pm, Monday to Friday (rotating roster)
• Pay Rate: $33.96 per hour

Primary Purpose:
Deliver high quality customer service to internal and external customers in a shared services contact centre environment, providing initial advice and direction across finance, HR, and technical system queries. Maintain accurate data records as part of the customer management system.
Key Accountabilities:

• Provide high quality customer service in a high-volume contact centre
• Respond to customer enquiries promptly, courteously, and with confidentiality
• Refer and assign non-standard or complex enquiries to appropriate teams
• Keep up to date with policy, legislation, and business processes to provide accurate advice
• Maintain accurate and timely data records in the CRM system
• Confidently use multiple technology platforms and databases
• Meet daily and monthly contact centre KPIs

Essential Requirements:

• Ability to work rotating rosters Monday to Friday, between 8:00am and 6:00pm
• Strong commitment to customer service
• Ability to manage self, show initiative, and display resilience
• Effective communicator and problem solver
• Comfortable using various technology platforms and databases
• Previous contact centre experience preferred, but strong customer service backgrounds also considered

If you have relevant experience, please submit your latest CV and we will be in touch shortly!